Request to E-sign Link keeps expiring (due to slow signers)

[defaultwt5b3rf3jd76]

Hello All. (First time posting so please excuse any etiquette faux pas)

Trying to figure out how to change the expiration time on a link.  I "think" it is set to around 30 days but conflicting info on Adobe website.  Issue - send the request for e-sign and person ignores and then when it states to "click here" to refresh link, they stop and ask me for a new document and process starts again.  I am trying to extend link expiration to 90 days to avoid the expiration.  Adobe suggest to go to Account Settings/Security Settings/Document Link Expiration and change from 7 to 90 but I cannot for the life of me find how to get to the section.   Any help would be truly appreciated.   Thanks.  

[Sritama Banerjee]

Hello @defaultwt5b3rf3jd76,

Thanks for posting your question here. The setting you referred to, is the correct setting to change the expiration time on a document link. It is only possible to change this setting if you are an account admin. Standard users don't have access to view the "Account" tab on Sign console. Kindly make sure that you have admin access and try to modify the setting. Kindly refer to the screenshot attached. 

Please let me know if you have any questions. 

Thank you,

Sritama 

[defaultwt5b3rf3jd76]

Thank you for the fast response Sritama.   I will have our administrator look into this and hopefully solves the issue.  It might make sense to set the default to something longer than 7 days.   For C-suite that have assistants who bundle up all the "To sign" documents in one place, 7 days is not nearly long enough.  Suggest at least 30 days and I will likely change ours to the longest which I think is 90 days.  Thanks again.  Appreciated.  Patrick

[defaultwt5b3rf3jd76]

Hello Again.  I had our administrator try to make the change but they could not find the section to make the change.  He is a smart guy so we must be missing something.  He asked if I could find out if there is another way to make the change or route to get to the right section?   Thank you kindly.  Patrick

[defaultwt5b3rf3jd76]

Hello Again.  I had our administrator try to make the change but they could not find the section to make the change.  He is a smart guy so we must be missing something.  He asked if I could find out if there is another way to make the change or route to get to the right section?   Thank you kindly.  Patrick

[david_plaudit]

I am an admin too and I also cannot find this. Please just provide a link to the page where we find the setting. It would really be best if that is what your support documentation did 🙂

[defaultwt5b3rf3jd76]

Thanks for sharing that you are having the same issue David.  For some reason Adobe is not responding on this.  I have also had my IT contact their counterparts but without any success.  We are currently looking to switch to Docusign and cutting some of our adobe licences just due to this fact that the links for adobe expire after 7 days.  (yes you can reinstate - but when CEO needs to sign 100 documents they are not going to click on 100 links to reinstate and then sign them).   Bit of a shame this bug is not fixed.   thanks everyone and if anyone has a solution please add to the thread.  regard.  Patrick

[Jodi33945171dl8y]

Fast forward to 2025, and we’re still searching for a solution to the same issue.

Our admin is unable to locate where to access the account security settings for Adobe Sign or Adobe Enterprise.

[Meenakshi Negi]

Hi Jodi33945171dl8y,

Thank you for reaching out.

The security settings mentioned are for the Adobe Acrobat Sign. You can access them by directly signing in to the Acrobat Sign account. If you use the Acrobat Sign Enterprise account, ask the administrator to use this link:https://adobe.ly/3E2lqZZ and sign in using Adobe credentials. 

Once you sign in as admin, go to Account > Account settings > Security settings > Document Link Expiration. Check the screenshot below:

Please also refer to the information in the following help document: https://adobe.ly/4htrvNo. 

Let us know if you need any help.

Thanks,

Meenakshi

[robert_3686]

I am subscribed to the "Adobe Acrobat Pro" plan and I cannot find a link to the Security Setting section to change the default URL expiration time.  @Meenakshi Negi can you please provide the exact link to this settings pane?

[robert_3686]

And keep in mind, the URL you provided previously redirects to the Adobe Acrobat main portal.  See screenshot attached.

[S. S]

Hi @robert_3686,

Hope you are doing well. Sorry for the confusion.

The link shared above by Meenakshi is for Account Admins of users who have Acrobat Sign business/enterprise accounts.

The changes there are to be done at the Account Level, but by the IT Admin.

-Souvik

[MAA Team at CSS]

Hi! I am also having this issue. Where can I find the setting to extend the link expiration date within Adobe Acrobat Pro (NOT Adobe Sign)?

[Meenakshi Negi · Accepted solution]

Hi MAA Team at CSS,

Thank you for reaching out, and sorry about the trouble caused.

If you have trouble accessing the document, please ask the sender to make the changes. The changes on your end will not affect this behavior. 

We see that you have an Acrobat Sign individual plan. The settings are not available for this plan, and it is not enabled by default.

If the issue occurs with the document you send for signature, please contact the support team to have it checked. You can contact the team through the steps suggested in the following help document: https://adobe.ly/4688QE1. 

Thanks,

Meenakshi