Second signer being asked to fill out completed first signer fields

[PRS1940]

I use Adobe Sign to send out employee documentation packets to new hires, and I am suddenly running into an issue with one of my files.

The files consist of a contract which needs to be signed and initialed by the new hire, and co-signed by a member of my company's management team. The files also contain other new employee paperwork to be filled out by the new hire, (tax forms, direct deposit, etc.)

I created the files in Acrobat DC, and use Adobe Sign to send them out. All of the new hire fields are set to Signer 1, and the single field that needs to be signed by management is set to Signer 2.

When the file is sent to the second signer after being completed by the new hire, the system is now insisting that she needs to fill out all of the fields which have already been completed by the new hire.  So far this is only happening with one out of the eleven or so different types of new employee files we have.

I've tried swapping the contract with another file that's working properly, but it's still happening.

Any ideas? Is this a bug, or am I missing something?

[AadeshSingh]

Hi leslieb46754483

Please login to your Adobe Sign account using the below link:

- Sign In — e-signature and e-sign Software Solution — Adobe Sign

Navigate to Send page -> Add "signers" email address followed by the "management person's" email address in the recipient field.

Upload the document & click on "Preview & Add Signature Fields" check box.

Now double click on the the fields, set the recipient field to "new hires" email address where then need to sign or fill the information. Then do the same for the fields that are assigned of "management person's".

Once done send the document out for signature.

It's the multiple signer workflow that needs to be followed : Send an agreement to multiple signers with Adobe Sign but as you are using Acrobat application it's creating a confusion between the field types of Acrobat & Adobe Sign. So try the workflow that I have suggested above.

Regards,

Aadesh

[PRS1940 · Accepted solution]

Hi Aadesh, 

That doesn't actually answer the question I was asking, but thanks for trying! I managed to get the file to work properly myself.

Regards,

Leslie