Send multiple documents for e-sign and they are automatically combined into one document

[Mason Lu]

I used to have no problem sending multiple documents at once for e-sign. I just drag all documents into the e-sign window and once the e-sign is done, I can just download each individual document separately. 

But it's not the case anymore since about 1 month ago. Right now when I try to send multiple documents for e-sign, the system just automatically combines them into one document. And once the e-sign is done,  I can no longer download individual documents. Even though the 'download individual files' option is still there, it's just this one combined document available for download. 

Anyone has the same issue? Any fixes? Thanks. 

[Shannon3310741978il]

I am having the same proble. It is driving me nuts.

[Shanda27983028r1o0]

Same here and it is causing me problems with clients.

[kouroshb68324857]

Same. Last feature I need to switch over from DocuSign.

[Florence.M]

They fixed it. You can download individual documents after signing 

[kouroshb68324857]

Where? I don't experience anything different. It compiles the separate pdf files into a single pdf file called "Binder".

[Abambo]

So you are doing something wrong because if you send one document for signing, you get that one document back and every signing party can download their copy of the signed document.

[TaxPro Alliance Services]

But thats exactly the issue. It's not just 1 document being sent, its the option to send multiple documents at once to 1 signer. Adobe used to have the "more options" button for advanced settings which allows you to drag multiple files without combining prepared fields. 

[John25776182y8r8]

They have removed the functionality in the new version of Acrobat - very annoying!! You can move back to the old version - option was about half way down the menu dropdown. Apparently you lose some of the new functionality but the ability to send multiple documents to clients is more important to us.

[Troy34462987pku1]

Can't find the option to revert back to the prior version.  I need to send multiple docs.  Could you further explain where this option is as Adobe of course is no help

[Meenakshi Negi]

Hi Troy34462987pku1,

Thank you for reaching out.

Could you please let us know if the issue occurs when sending multiple documents at once or if you are trying to bulk-send the documents to multiple people?

It would be helpful if you could share your complete workflow and what does not work on your end. If possible, share the screen recording or screenshots.

Thanks,

Meenakshi

[zhankng]

Hi Meenakshi,

I am also facing the same issues where I have multiple documents for 1 signer, however I am not able to add the 2nd or 3rd PDF under the same adobe sign agreement to be signed like last time where I can drag and drop.

[John25776182y8r8]

I can't see the old version anymore (as I've switched so can't be 100% accurate) but think it was 'Menu' (top left), then about half way down the list there was a 'switch to previous version' or some wording similar.

[Meenakshi Negi]

Hi zhankng and John25776182y8r8,

Thank you for sharing the information. 

It would be helpful if you could share the screen recording of your workflow for a better understanding. We will share the information with the team for further investigation. Also, confirm if you use the desktop application or the Acrobat Online account to send the documents. 

Thanks,

Meenakshi

[Martin2915118543gj]

I'm also having the same issue.  Please can someone at Adobe advise of a fix - this is a key piece of functionality that has been removed.  Please do not ask for a screen recording... the issue is adequately explained above. 

[Clarissa32578380h3r6]

When attempting to create a template to send for signature 

the options to select multiple files (see how it says "file") has been removed. It will only allow you to select one file and goes straight into making a template.

Skipping the "add" section that was available prior to change the name of the template, select more documents, and rearrange the order of the documents as well. 

Attached screen recording, sadly you cant see when my file explorer pops up to select files, but regardless it wont let you "CTRL" key to select multiple docs, only lets you select one.

Also, another bug....

When you fix the multiple document issue itd be nice to have the ability to "edit" a template and add or remove a document if no longer needed for that template or is now needed instead of having to make a WHOLE other template. The adobe esignature template creation is already very cumbersome as apposed to others like DocuSign. Please fix.

[Shelli35186840z17f]

Have you tried looking at this setting: 

To do this, log in as an Account Admin and click the Account tab > Account Settings > Global Settings > scroll down to the section labeled: Merge multiple documents into one document after signing and select the option: 'Keep documents separated."

[Linyoung]

I cannot find these options, where to start?

[mariahweyne]

That's in Adobe Sign for Business/Enterprise not for Acrobat Pro.  With Acrobat Pro you cannot change these settings.

[TaxPro Alliance Services]

I think you're on the enterprise verion. Most of us do not have that option. 

[Queensland Fi33359140zo1d]

To disable, login to acrobat > Click circle in top right corner > Click Settings.

Under E-sign settings untick the box Use latest verison of Request e-signature. Log out and sign back in, and you will revert to previous version.  

[lavish_artwork83805]

I don't have the check box  GRRRR

[Brian3645601279xn]

When are they reverting this change? We just moved from Docusign, and now thinking that was a major mistake!

[Sushant5CF5]

Hi All,

Just compiling some solutions from different people here for all:

Option 1.

The quick fix to that is, to click on more options as below and then add files one by one.

Option 2:

Go back to old experience of signing. - Mentioned by (Queensland Fi33359140zo1d)

Option 3

Use the cloud based interface on acrobat.adobe.com/link/home/ and the screen there is same as what one would get when pressing more options as in Option 1.

Please advise if it is not working and I will update this 🙂

[William32748656jp9a]

options one and three do not do it. you may have missed the point of this thread. i also don't understand what your second option is suggesting; those are my current settings.