Sending Adobe Sign documents from or on behalf of a Shared Mailbox

[Jason29215764skmj]

Hey, Have question we have a team that would like to send Adobe Sign docs out to clients but from a shared mailbox instead of users sending from there own individual email address which could cause issues if someone leaves and also alows the team to monitor cases easier. I have read that you can setup a group under an Enterprise agreement but cannot find any specific guides etc, are you able to help? 

[Meenakshi Negi]

Hi Jason29215764skmj,

Thank you for reaching out.

Please refer to the steps suggested in the following help document: https://helpx.adobe.com/sign/using/adobe-sign-groups.html. 

Would like to inform you that only the account admins can create the group.

Let us know if you are looking for something else.

Thanks,

Meenakshi

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[Andy32312904ovb1]

Hello, the linked article is dated April 2022.  I am unable to find how/where to create groups for users to "send as" for signature requests, and wondering if the layout and/or features have changed in the last year and a half?  We also would like for multiple different licensed users on our team to be able to request signatures "from" a shared mailbox email address, but have so far been unsuccessful in setting this up.

[mariahweyne]

I would request an expert session from your admin console support tab.