Sending for Signature but not received

Report · Apr 12, 2017

I sent a PDF out for signature, to 2 people. The first person logged in when they got the email on their phone and signed the document right away, The second person did not sign, On the deadline date I called the signer and asked them why they did not sign the document and they said because they never received the email.

I told them I would send them the email again after they checked there email to make sure it was not in the spam box.

It was not in the spam box, but I cannot find the area on where to send them the notice again or a reminder immediately...

Also, How do I activate 2 Authentication for legal documents?

please advise..

thank you

Report · Apr 15, 2017

Hi

Please send them a reminder email following the below steps mentioned in this link- https://helpx.adobe.com/sign/help/set-reminder.html

If they still don't receive the email, I would request you to ask the Signer to contact their IT administrator as it seems some issue with the Signers email server that is restricting the emails from echosign@echosign.com

Few troubleshooting steps that I can recommend are mentioned below:

1) Check the Spam/Junk folder for the emails.

2) Add echosign@echosign.com (echosign@echosign.com) to the address book or safe list.

3) If the email has a stringent security setting that blocks emails with active html links, attachments or images then that setting will need to be reduced.

4)Turn off filtering completely.

5) Burn a hole in your firewall to allow Adobe Sign emails from 72.3.215.120 port 25

Once the issue if fixed, please send a reminder email so that the Signer receives the email to Sign the document:

Reminders- https://helpx.adobe.com/sign/help/set-reminder.html

Please let us know if you need any further assistance.

Regards,
Aadesh