Server Error when "click to sign" - Error message: Unhandled Error: 240418051752126.app-a1

[Raymond368222983i9w]

There is server error when "click to sign" an agreement to client , the error code is : "240418051752126.app-a1".

i am desperate for a solution but the ai helpdesk seems unhelpful. Below is the print screen of the error message . 

 

[Meenakshi Negi]

Hi Raymond368222983i9w,

Thank you for reaching out.

Please let us know if the issue occurs with a particular recipient. Ask the recipient to use the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/sign/kb/server-error-send-tab.html. 

Let us know if the issue still occurs. 

Thanks,

Meenakshi

[sharon_2546]

I am getting reports of this error from multiple recipients, any suggestions?

[Meenakshi Negi]

Hi sharon_2546,

Sorry about the delay in response.

The team has resolved some issues on the back end. Please check and let us know if you get the same reports for other documents you have sent for signature. 

Feel free to let us know if you need any help.

Thanks,

Meenakshi