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Shared web form (Adobe Sign) does not use the end user's address.

Community Beginner ,
Nov 10, 2023 Nov 10, 2023

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I'm running into something strange when creating a web form via Adobe Sign. The form was created within my Adobe ID environment. If I share the web form with my customer (the end user), the customer can still make changes and then distribute them. But when the form is filled in, it turns out that my customer is not the sender, but me, with my email address / Adobe ID (including company name!) shown.

 

How do I make my customer the owner of the web form?

Is it true that the only way is for me to upload and post-process the form within the customer's cloud subscription?


Thank you in advance for your answer!

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Advisor ,
Nov 13, 2023 Nov 13, 2023

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The web form will still be yours. You cannot just "give it" to you customer.  You can transfer "ownership" to another user in your organization but not to an outsider.

In order for his information to appear is for the web form to be created with his account.

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Community Beginner ,
Nov 19, 2023 Nov 19, 2023

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Thanks! Ultimately I did that: the customer purchased a new AdobeID and I rebuilt the form there.

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