The tool "requestion signatures" not available on Adobe Acorbat Pro desktop

[spirited_fierceness4117]

Hello, 

For some reason I cannot request Signtures from my desktop application, it only works when i use the online version. Any ideas why ? What should I do ? 

Thank you.

[mariahweyne]

Does it give you any kind of error?  Verify that your have isntalled the premium features on your desktop version. HELP - Install Premium Features

[spirited_fierceness4117]

I do not have that feature on my "Install premium features" on my desktop. do you know what the issue may be ? 

Thank you!

[mariahweyne]

I would unistall and reinstall with the last version as well as clear all cache.

https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html 

[Meenakshi Negi]

Hi spirited_fierceness4117,

Thank you for reaching out.

Please let us know if you are using the application on a personal or work machine. Share a screenshot of the options available under the E-Sign tab in the Menu.

If it is a personal machine, try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html. 

Let us know if the option is still not visible.

Thanks,

Meenakshi

[spirited_fierceness4117]

It's a working machine. 

I'll attach a screenshot with the E-sign tab in the menu below. 

[Meenakshi Negi]

Hi spirited_fierceness4117 ,

Thank you for the information. 

If it is a working machine, I suggest checking with the IT team at your work organization. The feature may have been disabled while installing the application on the machine. 

Let us know if that is not the case.

Thanks,

Meenakshi

[spirited_fierceness4117]

Hi Meenakshi Negi, 

I tried with my IT team and they could not help me and told me to come here in hopes of getting this fixed.. 

Thanks,