Two copies of email are being sent each time

Report · Jul 23, 2015

Every time we send out a signature request the customer is receiving two duplicate emails for the same request. We also get sent two copies. How can I stop this happening - Any ideas?

Here are my settings :

I have 3 Internal emails listed for the extra copies (we all received duplicate emails too!)

These are my Event settings :

Report · Jul 31, 2015

Hello NewlineASP-TQ,

I would recommend to open the Support ticket and provide Document details ( Sender's email, signer's email, document name and date) so that they can further check at their end.

-Rijul