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N
NewlineASP-TQ
Participant
July 23, 2015
Question

Two copies of email are being sent each time

  • July 23, 2015
  • 1 reply
  • 539 views

Every time we send out a signature request the customer is receiving two duplicate emails for the same request.  We also get sent two copies.   How can I stop this happening - Any ideas?

Here are my settings :

I have 3 Internal emails listed for the extra copies (we all received duplicate emails too!)

These are my Event settings :

This topic has been closed for replies.

1 reply

R
Rijul Raj Khurana
Inspiring
August 1, 2015

Hello NewlineASP-TQ,

I would recommend to open the Support ticket and provide Document details ( Sender's email, signer's email, document name and date) so that they can further check at their end.

-Rijul

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