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Unable To Find Manage Page - Where Are All My Signed Documents?!?!?!?

New Here ,
Oct 02, 2018 Oct 02, 2018

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This is crazy. I've now spent hours trying to figure out how to manage old drafts or sent docs, and the deeper I dig the more I find out that we no longer have access to manage our old documents. Can't even view old signed documents. What's worse is that Adobe is completely unresponsive or providing any notice or documentation on how to use this new interface. Adobe are you kidding me?

Please at least offer the option to use the old interface while you work out the issues on your end with this new interface so we can offload our documents or move to another service like DocuSign.

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correct answers 1 Correct answer

Adobe Employee , Oct 11, 2018 Oct 11, 2018

Hi All,

Just to follow-up with what Sameer and Anand have said, we have brought the ability to go back to the old manage page. In the "For Signature" page, there is a small button on the upper right hand side that reads "Adobe Sign Manage" If you select this, the old manage page will be loaded.

pastedImage_1.png

To the other concern, none of your data is lost, though I realize that experience on the new manage page would certainly make you think otherwise. Some of the data didn't make it into the new search system

...

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New Here ,
Oct 02, 2018 Oct 02, 2018

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I'm having the same issue.  Everything was fine on Friday and then yesterday I noticed my bookmark to the Dashboard redirected to a useless interface.  I purchased the product for the Dashboard and now it is gone.  There is no Manage Documents option anymore.  I tried in 4 browsers!  My bookmark to the management dashboard https://na1.documents.adobe.com/account/home is now being redirected to https://documentcloud.adobe.com/link/home/

I am now stuck on a major project.

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Adobe Employee ,
Oct 03, 2018 Oct 03, 2018

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Hi there,

Sorry for the inconvenience caused.

We do appreciate all the feedback and while we don’t always get it perfect out of the gate, we hope you will continue to help us improve our products and services.

With that said, this new release gave us the opportunity to step back and look at all the document related activities that our customers are performing - e-signing, reviewing and sharing documents. We have redesigned the new Document Cloud user interface to deliver a single web destination for managing all these document-related activities. Moreover, the same interface and experiences are also available from Adobe Acrobat DC and Acrobat Reader Mobile to allow you to access your documents and activities from any screen.

All the Adobe Sign functionality that you are used to is still available within this new unified user experience and all of your data is also still accessible from the new User experience. We do acknowledge that any change is difficult but rest assured that the change was made with an eye towards providing more functionality to you for your document needs in the future and surfacing more of your document activities front-and-center in the UI, capabilities that you already have access to.

Once again we appreciate all the feedback and hope that you will join us in this journey that we have embarked on to provide you with the next generation experiences around documents.

Please refer the following link to get further details on how to manage and track your documents in the Document Cloud web application: Send documents for signature online.

As per your concern related to the missing old documents, this issue has been reported to the concerned team.

The team is currently working on this. Once we get any information on this, we will update you.

We appreciate your patience.

Regards,

Meenakshi

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New Here ,
Oct 03, 2018 Oct 03, 2018

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Thank you for your response.  This still does not answer my question.  I am a long-time user of Adobe products and I understand how to use the upgraded Adobe Sign for sending documents.  What I do not understand is why the Manage feature was removed (see image) even though your response indicates all features remain in the new version.  You still reference it in all of the online help tools, including in the link you provided by Adobe (https://helpx.adobe.com/sign/help/adobesign_user_guide.html).  Yet, it is unavailable.  Not only have I lost access to more than half of my previously signed documents, I can only see the recent ones I sent.  And, the new display requires you to open every single file to see who signed it. The previous Manage feature displayed all the files by recipient name and indicated their status.  That is why I purchased the product.  So, what I am asking is does the Manage tool still exist and if it does, how do you get to it?  Thank you.

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New Here ,
Oct 03, 2018 Oct 03, 2018

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That was a lot of words to get to no answer at all...

Where are my old signed agreements? How do I access my old signed agreements?


Previously it was with the Manage tab/page. That is gone. Where are they now?

I should add: The Files, Apps, Viewing, Sharing, and Signature buttons do not have my documents. One of them has some templates I made, but presently over 200 agreements created and saved with Adobe Sign are MIA.

Thank you.

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New Here ,
Oct 04, 2018 Oct 04, 2018

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I have an open support ticket still waiting on a response from Adobe.

After a little messing with the Document Cloud Home, I was able to search for documents by email address or included note in the document -- not anywhere as useful as the manage page, but the documents do still appear to be there. On most of them for me, they are tied back to a helpdesk support ticket number, which was saved in the notes section. However, I would at least expect the ability to filter ALL, and that doesn't seem to be available. The current UX also has removed all but my most recent template. I am guessing they are still in there, if Adobe would be so kind as provide a way to find them.

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Adobe Employee ,
Oct 04, 2018 Oct 04, 2018

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To our valued Adobe Acrobat, PDF Pack and Adobe Sign customers,

We understand the frustration you're experiencing due to the change in the Adobe Sign & Send for Signature interface - specifically the loss of the Adobe Sign dashboard and the manage page. Change is never easy, especially an unexpected one, but we feel its important to explain why we made such a change.

Our vision for Adobe Document Cloud, which includes Acrobat, our PDF services, and Adobe Sign, is to have a fully integrated location for your document and e-signature processes. We want our customers to have a seamless experience to create, collaborate and share documents - whether its to gather comments, or to have someone e-sign a document, and this meant creating a new online hub for  Document Cloud, where all your document-related activities can be managed.

Our initial launch of the all-new Document Cloud provides the functionality you've come to depend on from Adobe Sign, but thanks to your feedback, we realize that there is still room for improvement in the experience, which will be coming soon.

While we make improvements, we're bringing back access to the Adobe Sign manage page so you can easily work with existing agreement and Adobe Sign workflows in the way you're familiar with. Access to the previous manage page will be available early next week and you can toggle it on/off via the SHARED For Signature page. In the meantime, please refer to the following HelpX article that describes the new interface and how you can accomplish the same tasks you have done prior to the change: What's Changed with Adobe Sign

Also, we are working on an update as I type this to ensure that you are able to search for the agreements even from the new Manage page.

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Adobe Employee ,
Oct 08, 2018 Oct 08, 2018

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Hi All.

Our initial launch of the all-new Doc Cloud provides the functionality you've come to depend on, but thanks to your feedback, we realize that there is still room for improvement with the Sign experience. The requested changes are back.

For detailed information, please refer to updated Adobe article https://helpx.adobe.com/document-cloud/whats-changed-adobe-sign.html#WhathappenedtotheManageAgreemen...

Thanks for your time and patience thus far.

Regards,

Anand Sri.

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Adobe Employee ,
Oct 11, 2018 Oct 11, 2018

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Hi All,

Just to follow-up with what Sameer and Anand have said, we have brought the ability to go back to the old manage page. In the "For Signature" page, there is a small button on the upper right hand side that reads "Adobe Sign Manage" If you select this, the old manage page will be loaded.

pastedImage_1.png

To the other concern, none of your data is lost, though I realize that experience on the new manage page would certainly make you think otherwise. Some of the data didn't make it into the new search system that drives the new manage page, but that has been corrected so now you should be able to scroll through all of your old data in the new manage page as well. Please let me know if you see otherwise.

Sorry again for the frustration that this has caused everyone.

Regards,

-Steve

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Community Beginner ,
Sep 27, 2019 Sep 27, 2019

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Hello,

 

The Adobe Sign Manage toggle is now gone again. I've tried this in Chrome, Safari, and Firefox. Is there a way to regain this view?

 

Thank you.

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Adobe Employee ,
Nov 06, 2019 Nov 06, 2019

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Hi there,

 

Sorry for the delay in response.

 

As you have mentioned that Adobe Sign Manage toggle does not appear, please check if you get all the options (that you used to get in the Adobe Sign Manage toggle) available at the right hand side of the screen when you select  particular document from the list.

 

Let us know if you experience any issue or have any question.

 

Regards,

Meenakshi

 

 

 

 

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New Here ,
May 12, 2020 May 12, 2020

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Ok, Its gone again, adobe sign manager page. with no option on the right side? This is a vital page (tool)

Where has it gone?

Please help, 

Thanks

Regards

Chantelle

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New Here ,
Oct 23, 2021 Oct 23, 2021

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Is the tool still missing? I use it to edit any templates since that function seems to not exist in the update. 

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New Here ,
Apr 05, 2022 Apr 05, 2022

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Hi all, my manage agreements has also disappeared I am unable to see any documents I have sent for signature. 

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