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3

Undeliverable Adobe Sign

New Here ,
Apr 27, 2022 Apr 27, 2022

I am 100% sure the e-mail I am using is correct, however whenever I try to send a document to get signed, it gets bounced and says it is "Undeliverable". Another coworker tried to and we couln't make it go through. When we sent a normal email to the address, there isn't a problem, so why is this happening?

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Adobe Sign forms , Send documents
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New Here ,
Sep 08, 2022 Sep 08, 2022

Same question.  I'd like to know why I can email a person, but Adobe Sign cannot and says messages bounce back.

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Adobe Employee ,
Sep 09, 2022 Sep 09, 2022

Hi akguy,

 

Thank you for reaching out.

 

Would you mind sharing more details about the issue?

Please confirm if it happens with a particular email address/ recipient.

Try sending the document to your alternate email address and check if you still get the bounce-back message.

 

We will be waiting for your response.

 

Thanks,

Meenakshi

 

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New Here ,
Jan 25, 2023 Jan 25, 2023

I have the same issue. I sent it to 2 different email addresses and it comes back undeliverable but it's the correct email. Can you help?

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New Here ,
Mar 07, 2024 Mar 07, 2024

Has there been a solution to this? My users are having the same issue

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Adobe Employee ,
Mar 18, 2024 Mar 18, 2024

Hi Dustin358115767pr2,

 

Thank you for reaching out.

 

Please let us know if the issue occurs with a particular email address.

Would you mind sharing the email address with us in a private message so we can check it? Also, confirm if the email address is a personal email or a professional email.

 

Thanks,

Meenakshi

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New Here ,
Jun 19, 2024 Jun 19, 2024

Hi, this is also happening for signatories for our company. The email addresses have previously worked so I don't understand why they now aren't.

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Adobe Employee ,
Jun 30, 2024 Jun 30, 2024
LATEST

Hi Kylie38148958kcph,

 

Thank you for reaching out.

 

Could you please share the email address with us in a private message so we can check it? Also, confirm whether the email address is personal or professional. You may initiate a private message using the envelope icon at the top right corner of this community page.

 

Thanks,

Meenakshi

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