Undeliverable Adobe Sign

[Valeria242226607g0u]

I am 100% sure the e-mail I am using is correct, however whenever I try to send a document to get signed, it gets bounced and says it is "Undeliverable". Another coworker tried to and we couln't make it go through. When we sent a normal email to the address, there isn't a problem, so why is this happening?

[akguy]

Same question.  I'd like to know why I can email a person, but Adobe Sign cannot and says messages bounce back.

[Meenakshi Negi]

Hi akguy,

Thank you for reaching out.

Would you mind sharing more details about the issue?

Please confirm if it happens with a particular email address/ recipient.

Try sending the document to your alternate email address and check if you still get the bounce-back message.

We will be waiting for your response.

Thanks,

Meenakshi

[JenniferCEC]

I have the same issue. I sent it to 2 different email addresses and it comes back undeliverable but it's the correct email. Can you help?

[Dustin358115767pr2]

Has there been a solution to this? My users are having the same issue

[Meenakshi Negi]

Hi Dustin358115767pr2,

Thank you for reaching out.

Please let us know if the issue occurs with a particular email address.

Would you mind sharing the email address with us in a private message so we can check it? Also, confirm if the email address is a personal email or a professional email.

Thanks,

Meenakshi

[Kylie38148958kcph]

Hi, this is also happening for signatories for our company. The email addresses have previously worked so I don't understand why they now aren't.

[Meenakshi Negi]

Hi Kylie38148958kcph,

Thank you for reaching out.

Could you please share the email address with us in a private message so we can check it? Also, confirm whether the email address is personal or professional. You may initiate a private message using the envelope icon at the top right corner of this community page.

Thanks,

Meenakshi