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Valeria242226607g0u
Participant
April 27, 2022
Question

Undeliverable Adobe Sign

  • April 27, 2022
  • 1 reply
  • 1478 views

I am 100% sure the e-mail I am using is correct, however whenever I try to send a document to get signed, it gets bounced and says it is "Undeliverable". Another coworker tried to and we couln't make it go through. When we sent a normal email to the address, there isn't a problem, so why is this happening?

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    1 reply

    A
    akguy
    Participant
    September 9, 2022

    Same question.  I'd like to know why I can email a person, but Adobe Sign cannot and says messages bounce back.

    Meenakshi Negi
    Meenakshi Negi
    Legend
    September 9, 2022

    Hi akguy,

     

    Thank you for reaching out.

     

    Would you mind sharing more details about the issue?

    Please confirm if it happens with a particular email address/ recipient.

    Try sending the document to your alternate email address and check if you still get the bounce-back message.

     

    We will be waiting for your response.

     

    Thanks,

    Meenakshi

     

    J
    JenniferCEC
    Participant
    January 25, 2023

    I have the same issue. I sent it to 2 different email addresses and it comes back undeliverable but it's the correct email. Can you help?

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