When will the e-signature capability be restored? "E-signing services are temporarily unavailable."

[chuck_0379]

When will the e-signature capability be restored? "E-signing services are temporarily unavailable. Please try again later."

[Meenakshi Negi]

Hi chuck_0379,

Thank you for reaching out, and sorry about the trouble.

We checked your account using the email address you used on the community. The account shows inactive, which might be why you get the error message.

If you are using the same email address for the account, please get in touch with the support team to have it reactivated. You may refer to the steps suggested in the following help document: https://helpx.adobe.com/sign/kb/not-able-to-sign-the-document-asked-to-login-to-their-adobe-sign-acc.... 

Feel free to let us know if you have any questions.

Thanks,

Meenakshi

[chuck_0379]

There are 2 BB&E accounts

*
BB&E - should be active
*
BB&E, Inc. - should be inactive

I am signed in to our business BB&E account. Can we set up a call to trouble shoot? See red message on the screenshot below.


[cid:8abb619a-1fe1-4a60-9e4d-e407dc64316b]



Chuck Baker

HR Director



BB&E, Inc. | Consulting Engineers & Professionals

235 E Main St, Suite 107 | Northville, MI 48167

O: 248.489.9636 Ext. 319 | C: 734.548.5275 | cbaker@bbande.com

[cid:715837eb-f628-4dd8-9c7c-7288ddb9e943]<>

[tesG]

hi I have an active account and I get the same error message: "E-signing services are temporarily unavailable. Please try again later." Please help.

[Meenakshi Negi]

Hi chuck_0379,

We are sorry about the trouble.

The backend team can help with this. Please reach out to the Acrobat Sign support team, as they have access to the backend settings. Since we do not have access to the backend, there is not much we can do.

Thanks,

Meenakshi

[Meenakshi Negi]

Hi tesG,

Thank you for reaching out.

We checked your account, and it shows as inactive. This is something that the support team can help you with. Please use the steps suggested in the following help document: https://adobe.ly/3ZB90jI.... 

Thanks,

Meenakshi

[tesG]

Hi can you show me the inactive status as it looks active on my end. Thanks

-
Regards,
Tess

[Meenakshi Negi]

Hi tesG,

We are sorry about the trouble.

We cannot share that information as we have only view rights. However, we can confirm if we are checking the correct account. Please share the email address in the private message that you are using for your Acrobat Sign account. You may send a private message using the envelope icon at the top right corner of this community page.

Also, please let us know where you are checking the account status. If you are referring to the Acrobat desktop application, I would like to inform you that Acrobat Sign is included in the Acrobat subscription. However, the backend account is different for Acrobat Sign. 

Thanks,

Meenakshi