You are not authorized to send documents for signature. Please contact your account

[Marta34115657xsq6]

I am getting a message 

System error

You are not authorized to send documents for signature. Please contact your account administrator. I am not sure how to fix this. Can you please help? Thanks! Marta

[mariahweyne]

Can you post a screenshot of the error?  And the steps taken to send the document.

[Marta34115657xsq6]

After click on Home. Click on request e-signatures I get the message

[mariahweyne]

What type of license do you have?

[Marta34115657xsq6]

My Account is a free account with 5 signature requests per month.

[Abambo]

And you are sure that you are not part of a Teams or Enterprise account? 

I would to try to sign out and sign in again, to be sure to be signed-in to the correct account.

[Marta34138382hrbj]

If I am I need to be remove as this is my personal account. Who can help me?

[Abambo]

You. Sign out and sign in again. If you are part of a Teams account, you will get asked, if you want to use the personal space or the corporate space.

[MeenakshiNegi]

Hi Marta34115657xsq6,

Thank you for reaching out.

Please let us know if the issue started recently. Have you made any changes to the account email address lately?

Are you using the same email address for the account that is used to sign in here on the community page? If not, share your email address in the private message. We will check the account information. You may initiate a private message using the envelope icon at the top right corner of this community page.

Thanks,

Meenakshi

[Marta34115657xsq6]

The problem was noticed just this week. Just shared the email via the private message. thank you!