• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Aero stops working on multiple iPhones.

Community Beginner ,
May 12, 2023 May 12, 2023

Copy link to clipboard

Copied

I have an art show up currently. Each piece has a we code that unlocks an experience in the space. Many different phones can't access the experiences through the app it prompts you to download. We've then had people download the full app. In cases where neither works we had two spare phones on site for the experience. All of a sudden yesterday they both stopped working. We've tried uninstalling and reinstalling apps. We've tried restarting phones. We've tried updating phones. None of that works. Is there a setting in the phone? These are all anchored to the art images if that changes anything. 

TOPICS
Bug , Mobile , Performance or Stability , Usability Issue

Views

95

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 17, 2023 May 17, 2023

Copy link to clipboard

Copied

LATEST

@walterportz1234 Can you make sure you have updated to the latest 2.20.4 and let me know if this is still the case? Thanks

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines