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péterk15717593
Participant
October 25, 2022
Question

Can't import anything to Adobe Aero Desktop

  • October 25, 2022
  • 4 replies
  • 7566 views

Hi there,

 

I can't seem to import anything into aero, sometimes it works, sometimes it doesn't with most pics and stuff but Import function in general doesn't work and i can not force the program to display any of my 3d assets, no matter how little and optimized they are. It starts loading with "optimizing import" and never finishes. I already reinstalled, tried different version, tried on mobile version, deleted app data info, NOTHING seems to work, any idea???

 

Have a great day,

Flora

    4 replies

    C
    Carlos G�mez
    Participant
    June 11, 2024
    Hello, I was having the same problem and apparently it was because I was placing special characters in the name of my file, since I was putting an accent on a word, removing it solved the problem, greetings
      J
      Julian37150578ha2v
      Participant
      May 3, 2024

      hello, I'm having problems to import anythig to Aero it gives me the next message

      How can I solve it?

        I
        iriso_0035
        Participant
        June 19, 2025

        Same here, I cannot import a simple .JPEG file without getting this error.
        I have no special characters or spaces in the file name either. 

        S
        sombrero22995539
        Participant
        November 7, 2023

        I am working on a mac with 14.1. I have got the same problem. I tried to make this tutorial: "Importing Character Animations" a offical adobe tutorial and downloaded the associated files. Same error when I try to apply a animation to a character.
        Failed to import /Dance_Anims_FBX.fbx. Reason: RT3D Import failed

          J
          Joris330375669kmf
          Participant
          November 25, 2023

          Me too, my mac has MacOS 12.7 (Mac Pro end 2013)

            markl15945967
            markl15945967
            Participant
            November 29, 2023

            Me three. I can import models fine, models with an animation are fine, but when I just try to import a .fxb with just an armature and the animation programmed, I get the same error. 

            I'm on Windows 10 Pro Build 19045

              M
              markhellar
              Inspiring
              October 25, 2022

              Hi @péterk15717593(Flora), thanks for the report. We do have a bug right now where is there are any spaces in your file path, it may cause import errors i.e. c:/My Files/3dmodel.glb. can you check if you have any spaces in your folder names? If not, please let me know what hardware you are using, your OS, and the Aero version(Aero->About Aero for the main menu) Thanks!

                P
                péterk15717593Author
                Participant
                November 2, 2022

                (Windows 10 Pro (v. 21H2) and Ipad gen 9 10.2 2021m ipad os 15.5, Aero version 0.18.4)

                M
                markhellar
                Inspiring
                November 3, 2022

                Thanks, is itis only 3D assets or all assets if its' the former what type of files are they i.e., .obj, glb, etc.. and what software did you use to make them or where did you get them i.e., sketch fab? What size are they? This will help me investigate. Also, feel free to PM me a shared link to a sample asset, and I will investigate. 

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