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J
JosBeaulieuGraphiste
Participant
November 3, 2022
Answered

Problems importing audio files into Aero

  • November 3, 2022
  • 2 replies
  • 5117 views

Someone please help me.  I can't import .wav or mp3 files into Aero.  Has anyone ever had this problem?  

 

Thanks,

Jos

 

    This topic has been closed for replies.
    Correct answer lisah84437736

    I SORTED IT!!!!

    The problem is because of the extension. My files were .MP3 and AERO will only accept .mp3. OMG!!!!!  This has just wasted so much of my time. Anyway thats the fix! Hope it helps.

     

    2 replies

    Boozy-Cat
    Boozy-Cat
    Participant
    March 15, 2023

    I feel you dude- I'm having the exact same problem.

    I go into behaviours and add a 'play audio' action, select my .mp3 file (which is only 15 seconds long and 275KB) through the folder icon, and get a little 'Load Failure: Couldn't import audio' pop up

    I've tried everything I can think of to fix it, so if ANY mods would like to fix this that would be much appreciated

     

    G
    Community Manager
    Gilbert DCommunity Manager
    Community Manager
    March 16, 2023

    Hi Boozy-Cat
    Sorry to hear you're having issues importing audio files in Aero.
    Could you provide a little more details on what you're experiencing?

    • Is the issue happening for a specific audio file, or any file?
    • Did you try with other audio files (eg .wav or other .mp3)?
    • Does the not importing audio file has an extension in lowercase (ie .mp3 and not .MP3)?
    • Is the issue only happening on Aero for Windows or also on Aero for iOS (ie are you able to import the audio file from Aero running on your iOS device)?

    Any additional information you might have would be helpful.
    Thanks,
    Gilbert

    Boozy-Cat
    Boozy-Cat
    Participant
    March 16, 2023

    Hello.

    Somehow yesterday I fixed the problem! I think my file name was too long...? Once I changed the name it imported so honestly, I don't know what happened

    Anyway, thankyou and have a nice day!

    G
    Community Manager
    Gilbert DCommunity Manager
    Community Manager
    November 7, 2022

    Hi Jos,
    In order to use audio files on Aero, you have to add a Play Audio action to a given trigger within the Behavior System.
    More details here: https://helpx.adobe.com/aero/using/add-audio-to-digital-assets-adobe-aero.html

    J
    JosBeaulieuGraphisteAuthor
    Participant
    February 28, 2023

    Well Gilbert, sadly your advice which may be the right advice in most circumstances, is not correct for me. I had already added a Play Audio action  to my trigger like you advised. For good measure  I looked at the Helpx.adobe.com link that you had sent  and studied  lots of tutorial from Adobe and others on YouTube.  It just doesn't work. When I try to MP3 files in the audio panel, I get a message saying Load Failure.  Couldn't import Audio.  I've done updates.  I even removed aero from my computer and re-installed it. I am on a Mac MOntery 12.6.3.  Ive tried importing audio from my computer and from the cloud.  I've tried importing on both the desktop and mobile.  This is a problem that I have been trying to figure out since November but now it would be really helpful if it was solved

     

    ambitious_Beekeeper0D45
    ambitious_Beekeeper0D45
    Participant
    March 2, 2023

    I just had this same issue and I found the ONLY way to add in audio is to go directly to Behavior > + > Play Audio. From there you select the folder icon and will have access to your audio file. If I tried to import it directly, Aero would not recognize the audio file as an asset for import regardless of permissions or the file type. I hope this helps!

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