Problems importing audio files into Aero

[JosBeaulieuGraphiste]

Someone please help me.  I can't import .wav or mp3 files into Aero.  Has anyone ever had this problem?  

Thanks,

Jos

[Gilbert D · Accepted solution]

Hi Jos,
In order to use audio files on Aero, you have to add a Play Audio action to a given trigger within the Behavior System.
More details here: https://helpx.adobe.com/aero/using/add-audio-to-digital-assets-adobe-aero.html

[ReenaK_18]

The issue is not being able to import an audio asset in the first place.  The app doesn't recognize any .mp3 files to import.  Is this issue recognized and being resolved?

[Gilbert D]

Hi ReenaK_18

Could you please clarify what you mean by "the app does't recognize any mp3 files to import"?

• what is your workflow to import mp3 files?
• are the files being iported, but won't play?

Also, if you could provide the follwong information that would help the team figure out the issue:

• platform you are using (Windows? MacOS? iOS?)?
• version of Aeroyou are using?

Thank you in advance for helping figuring out what your issue might be.

[lisah84437736]

Hi there, I am having the same problem. Aero doesn't recognize my .mp3 files that I am trying to import. This is well before I get anywhere near the triggers etc. I am on a Mac M1pro OS Ventura.

[lisah84437736]

Additionally the .mp3 file type doesn't show in the All Formats drop down menu on the import menu and the file is greyed out.

[Gilbert D · Accepted solution]

Hi lisah84437736,

Because audio files can only be represented and used through the Play Audio action, the only way to import audio files is through the import button (look for the litthe folder icon) in the properties panel of the Play Audio action.
The standard File > Import (or drag and drop) does not import audio files.

You can find more details of how to use audio files here:  https://helpx.adobe.com/aero/using/add-audio-to-digital-assets-adobe-aero.html

[lisah84437736]

Sadly this is what I get when I try your fix. COULDN'T IMPORT AUDIO

[lisah84437736]

Extraordinarily frustrating

[Gilbert D]

Hi lisah84437736
Can you share the audio file you're using with me via PM?
Thanks.

[etwewehrw9rjwe09r]

Was this ever resolved? I am having the same problem and it is extremely frustrating. Wasted 2 hours of my day on hold to be told to "read the FAQ and good luck."

[Gilbert D]

Hi etwewehrw9rjwe09r
Sorry to hear you're having issues with audio files in Aero.
Could you elaborate and provide more info on the problem you're facing?
More specifically are your trying to import audio files through the (+) button (on a mobile device) or the File > Import menu (on a desktop computer)?

If so, that workflow is not currently supported in Aero.

As mentionned above, because audio files are only meaningful when associated with a PlayAudio action (so that you can control when to trigger the playback of the audio), you would need to:

1. add a PlayAudio to your project
2. use the Import button from the action to load your audio file
   
   Let me know if that helps or if you're experiencing issues on a different workflow.

[illumination]

This worked for me just fine, but only after a few attempts. It seems that Aero needs a bit of processing time (aka, patience on my part) for it to recognize and import the file. A thousand thanks!

[JosBeaulieuGraphiste]

Well Gilbert, sadly your advice which may be the right advice in most circumstances, is not correct for me. I had already added a Play Audio action  to my trigger like you advised. For good measure  I looked at the Helpx.adobe.com link that you had sent  and studied  lots of tutorial from Adobe and others on YouTube.  It just doesn't work. When I try to MP3 files in the audio panel, I get a message saying Load Failure.  Couldn't import Audio.  I've done updates.  I even removed aero from my computer and re-installed it. I am on a Mac MOntery 12.6.3.  Ive tried importing audio from my computer and from the cloud.  I've tried importing on both the desktop and mobile.  This is a problem that I have been trying to figure out since November but now it would be really helpful if it was solved

[ambitious_Beekeeper0D45]

I just had this same issue and I found the ONLY way to add in audio is to go directly to Behavior > + > Play Audio. From there you select the folder icon and will have access to your audio file. If I tried to import it directly, Aero would not recognize the audio file as an asset for import regardless of permissions or the file type. I hope this helps!

[illumination]

That's how I do it also, from Gilbert D's Dec 07, 2022 post on this thread.

[lisah84437736]

Well JosBeaulieuGraphiste 

I  have been trying to get this working for ages as well. Still no luck. Gilbert approached me to send my audio files to him and I did but all I got was his inbox was full. It's now three months since I  joined this post to try to get the audio worked out. I absolutely can't import my own audio MP3 files in any way. Either by using the import drop-down or via the Play Audio action. Aero simply does not recognize the MP3 file format from my files. I have compressed the file I was using down to a very small size and nope that didn't work either. I did manage to get the assets provided to work with my 3D build but I just really can't import my own audio files.

Another thing, when I saved my .real files before I have been able to open them directly in Aero. But now that's not even happening. I had to go back to the original file to see the original build. Aero crashed a few times while I was doing this.

If anyone is out there at all having the same issues I would love to know if anyone has managed to fix this problem. I mean someone must have because I have seen other creators with audio.

I have just updated to Ventura 13.2.1 and I am having big issues with Mail as well. I'm wondering if the AERO glitchiness is due to the OS or is it just AERO?

Please help, I have something I really want to finish,

[lisah84437736 · Accepted solution]

I SORTED IT!!!!

The problem is because of the extension. My files were .MP3 and AERO will only accept .mp3. OMG!!!!!  This has just wasted so much of my time. Anyway thats the fix! Hope it helps.

[Boozy-Cat]

I feel you dude- I'm having the exact same problem.

I go into behaviours and add a 'play audio' action, select my .mp3 file (which is only 15 seconds long and 275KB) through the folder icon, and get a little 'Load Failure: Couldn't import audio' pop up

I've tried everything I can think of to fix it, so if ANY mods would like to fix this that would be much appreciated

[Gilbert D]

Hi Boozy-Cat
Sorry to hear you're having issues importing audio files in Aero.
Could you provide a little more details on what you're experiencing?

• Is the issue happening for a specific audio file, or any file?
• Did you try with other audio files (eg .wav or other .mp3)?
• Does the not importing audio file has an extension in lowercase (ie .mp3 and not .MP3)?
• Is the issue only happening on Aero for Windows or also on Aero for iOS (ie are you able to import the audio file from Aero running on your iOS device)?

Any additional information you might have would be helpful.
Thanks,
Gilbert

[Boozy-Cat]

Hello.

Somehow yesterday I fixed the problem! I think my file name was too long...? Once I changed the name it imported so honestly, I don't know what happened

Anyway, thankyou and have a nice day!