The 3D Google Maps Background is not visible anymore

[Sai Victor]

Hello everyone! I've noticed that the 3D Google maps background, which was previously visible in the Geospatial creator in the location anchor, is no longer displaying. My current Aero version is Beta 0.23.4 (#127). I was wondering if any of you have faced a similar situation?

[PerryB]

Same for me

[sümeyye27657548bv88]

Hello, I am experiencing the same issue. Will this problem be fixed?

[Sai Victor]

@PerryB @sümeyye27657548bv88 So, it seems we're having the same issue. Currently, I still don't know the main cause of the issue. Without the maps, I think we can't use the location AR. Hope the Adobe team finds and fixes this bug in the next update. If any of you have a solution for this issue, please share me. I'll also update here if I find a solution. •ᴗ•

[nelomh]

@Sai Victor did you find a solution for the Google maps on Adobe Aero?

[Sai Victor]

@nelomh Yes. After modifying the LongPathsEnabled value to "1" of the registry setting (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\FileSystem\LongPathsEnabled), the Google Maps started working again, and the problem was solved.

[nelomh]

@Sai Victor sorry to ask again, but any help for the ones that are on MAC?

[julia_gmail]

same.  everyone is having same issue - here and on discord.

[Fernando35281414x84m]

Same issue, stills looking for a solution. Only the citys with 3d scan work but the flat ones look exactly like your capture

[Luke33718288bs01]

Is there still no fix to this? It won't show up on both my laptop and PC.

2 MacBook users I know don't have any issues with this.

[julia_gmail]

Hi All.  A patch has been posted in the Adobe AERO Support Discord channel.  Google apparently made a recent change to the path name for the tiles which exceeded the standard Window path limit.  You can either go into to your set up and turn off the path limit.  Or install the patch which does the same thing for you.  AERO will fix this in an upcoming update.  Temporary patch is attached here

[Fernando35281414x84m]

thank you! How can i join to the discord channel or get the download link to the patch?

[Sai Victor]

@julia_gmail Thank you for providing the info. I can't find where to turn off the path limit in the setup. Would you be able to share more detailed instructions, pls? And I am unable to find the temporary patch file. Could you kindly assist with this as well? Your help is greatly appreciated. 

[julia_gmail · Accepted solution]

Here is a link to the discord channel.  https://discord.gg/vsm8xm5q

Once you are in ping the admin to invite you to the AERO geospatial beta channel.

I can't upload the patch here because the upload feature doesn't allow that file type.  Here is Discord message on how to change manually.  You can also google how to do it. "The proper fix is for Aero to shorten the names we use in our cache, and I will make sure we get this out in a release very quickly. In the meantime, if anyone wants a workaround, you can turn on the long path name setting by editing your registry using regedit and setting HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\FileSystem\LongPathsEnabled to 1. "  

Hope that helps.

[Sai Victor]

Thank you very much, Julia. The issue has been solved. Now I can access Google background maps once again. And also thank you for sharing the Discord channel link.  ˶ᵔ ᵕ ᵔ˶

[nelomh]

dear julia

do you have a fix for Aero on Mac?

or can you repost the direct link to Discord Message, the invitation ot the channel doesn't work anymore. THANKS

[julia_gmail]

Here is a fresh link to the discord  channel.  See if that works https://discord.gg/substance3d

[nelomh]

thank you @julia_gmail  the link works. I'll look for the patch or more info to fix it

[bay1204]

Hi @julia_gmail, could you share the direct link to the message? THe link above doesn't seem to be the message's link 😛 I've joined discord and looked around to find it but couldn't. Thank you so much!

[julia_gmail]

Here you go.  https://discord.com/channels/179919948569640960/1099094398597333053/1201777999926796289

If that doesn't work, the message and patch were posted by Arvind on Jan 29 in the aero-geospatial-prerelease channel

[bay1204]

Thank you so much, Julia! I realized that it still works well for me, but only for some specific locations. For example, when I find a location nearby in my country (Vietnam) on the map, the preview map is flat and it doesn't show up after I click select. But some places like New York Squares or Tokyo Tower work just fine. So does that mean the locations that work in Aero Geospatial are limited to some countries?

[Rob _Terron_NL]

Yes that is true. The location should have Photorealistic 3D Tiles in Google Earth. See this link:https://mapsplatform.google.com/resources/blog/create-immersive-3d-map-experiences-photorealistic-3d...

[Nessaki]

How and where can I download this updates?

[Nessaki]

How do I find this?! Release Channel?

[Nessaki]

Did it work for you on Mac again?