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Unable to import GLB model

Community Beginner ,
Sep 15, 2022 Sep 15, 2022

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I've been working in 3D for several years now, starting in Cinema 4D and now mainly Blender-now wanting to look at AR, so starting with Aero. I can't import a GBL file to Aero Desktop (Windows)-keep getting error message: 'There was a problem reading the GLB file.' This is the same for several different models. I've created/ exported glTF/ GLB files for use in other applications (Sketchfab, BabylonJS) without issue-including the same ones that won't import into Aero. Any thoughts on what the problem might be..?

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Bug , Desktop , Usability Issue

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correct answers 1 Correct answer

Community Beginner , Sep 23, 2022 Sep 23, 2022

So the issue, it turned out, was that my model had been compressed, using Draco compression, which isn't supported by Aero. All good now. Thanks

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Adobe Employee ,
Sep 15, 2022 Sep 15, 2022

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Hi R. Rob, sorry this is happening to you. Can you let me know the Aero version you are using? Choose Aero->About Aero from the op menu. Also, I'm reaching out via PM to see if I can get your .glb file for examination. Thanks

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Community Beginner ,
Sep 20, 2022 Sep 20, 2022

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Hi. Thanks for responding-and apologies for my delay coming back again. So I'm using the desktop Beta version of Aero, version 0.16.10 (#217), running on Windows 10. Will share GLB file in PM

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Adobe Employee ,
Sep 20, 2022 Sep 20, 2022

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Got the .glb I will check now. Thanks

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Community Beginner ,
Sep 23, 2022 Sep 23, 2022

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So the issue, it turned out, was that my model had been compressed, using Draco compression, which isn't supported by Aero. All good now. Thanks

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Community Beginner ,
Dec 29, 2022 Dec 29, 2022

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Rob I cant view the a glTF file exported frrom Cinema 4D into Aero either. I can see a grey redner when I import it into Aero but nothing when I preview it on the Aero app on my iphone. I cant see a option for Draco compression in $D when I export the glTF file, any thoughts?

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