Welcome to the New Adobe Aero Community Forums

[markhellar]

I'm Mark Hellar, Technical Community and Content Manager for Adobe Aero. Adobe Aero is the most intuitive way to build, view, and share immersive AR experiences.

We are excited to have you here and looking forward to hearing from you. These forums are primarily for questions, feature requests, and project support.

All posts, ideas, and content from our previous community platform will show up shortly, so you can continue previous discussions if you are coming from User Voice.

In the meantime, feel free to post new requests, bug reports, and ideas! Again, thanks, and we are glad to have you here!

Thanks,
Mark and the Aero team

[Ambrose.III]

Hey @markhellar ,

I have a question for you about the app that I have been having difficulty getting an answer to.

I love the idea of using this at an in person activtion that my business is throwing in a few months in LA. Is there a way to attach or anchor assets to certain areas in the venue to be viewd universally by the app users? Looking forward to your response. 

[markhellar]

Hi Ambrose, thanks for the post. If you want an asset to be attached to a specific area, right now an image anchor would be the best choice: https://helpx.adobe.com/aero/using/set-an-image-anchor.html

[Tim22473483qpoo]

Hi! Were you able to work with the AR model that I sent to you the other week? Were you able to add a reset feature, or can you tell me how to add a reset feature?

[markhellar]

Tim! Yes, I got the model. Playing catch up and will respond ASAP. Thanks!

[Tim22473483qpoo]

Hi! I know that you probably have been swamped with all sorts of Adobe Aero stuff over the last few weeks. Nevertheless, have you been able to make any progress with the VHS shelf AR model I sent to you? Can a reset feature be added to it?

[markhellar]

@Tim22473483qpoo Digging this up now! Thanks!

[Amor Humanity]

Please create a Discord for Aero, like the Discord product servers for Photoshop, Illustrator, XD, Video & Cloud Express
Why?
1. It's so much nicer to have others working on the same software as you while on voice together when working remotely.
2. Alot of the industry professionals are already in Discord so it's easier for us to communicate with one another
3. It's fun

[markhellar]

Hi Amor, thanks for the suggestion. Discord is great! I will relay your points to the team in support of this idea!

[alexandrel93461093]

Hi, thanks for letting us bring our feedback!

I was about to use Aero, because it seemed pretty simple and practical of use : great interface, tools, templates...
But what prevents me from using it is the visualization of the creations. It can only be done by downloading the app on the App Store. That excludes a wide segment of people (I've tried to download the Aero player for my android device but apparently it doesn't exist on the European Play Store). If I create something and people can't watch it - or it's too complicated to watch it - it's just no use.

Thank you, I hope it helps, and I can't wait for Aero to meet my expectations!

[markhellar]

Hi @alexandrel93461093 We have a new feature App Clip sharing which does not require an app download on iOS, see here: https://helpx.adobe.com/aero/using/view-aero-experiences-faq.html please try it out and let us know what you think. Sharing on all devices without an app download is our goal, and this is a step on that roadmap.  Thanks

[303nrlnd909]

Hey mark! I must say I got pretty impressed playing around with aero on my new 14. Migrated from Android ; ) One thing that would be really nice to have as an tool is the ability to map a photo on some simple shapes. I'm using allot of panoramas now days and I'm missing the ability to be able to bend the plane on a z axis's. Also if there was a way to be able to mess around with some simple depth maps. A black and white bump map would be super. You guys should have a chat with vade.  Ar relight using the LiDAR Ar relight 

[markhellar]

Hi @303nrlnd909 great suggestion. You can do this today via Blender or most 3d packages. ButI will pass this along to the team as well.

[Gerard277172751573]

Hello Mark, I'm a AR teatcher in Paris and I want to test Aero with my students. I will like use PNG animation but Aero doesn't want to import my .zip (png inside) make with Wirar (the loading bar turn infinitely). Do you have an explaination?
Thanks

[Gerard277172751573]

Sorry Winrar 😉
And the .zip = between 30 and 3 Mo (I try with the both)

[markhellar]

Hi @Gerard277172751573 are you importing the zip on desktop or mobile and as you are using winRAR can you confirm it is a .zip archive and not a .rar archive? Thanks

[Gerard277172751573]

Hi Mark, I drag and drop from my computer desktop and I confirm it' a .zip archive, not a .dot rar. I tried with 30, 23 and 3 Mo but it's the same result, the loading circle turn and turn but nothing appear in Aero 🙂

It's a png seq with alpha (from AE and rendered in A and Media Encoder, I used the both).
Thanks 

[Gerard277172751573]

Hi Mark, I tried again yesterday and png works 🙂
Did you correct some bug? And do you think Adobe could integrate mp4 video in Aero? (with or without alpha/or green keying?)
Thanks

[Gerard277172751573]

Hi, it's me again 😉
Aero doesn't available for my Samsung A40, is it normal? More compatibility could better for the success of Aero (I beleive in it :)). This phone is widely used in the world (old but used ;))
Thanks

[markhellar]

Hi @Gerard277172751573  the android player currently supports the following models:

• Samsung Galaxy S21
• Samsung Galaxy S20
• Samsung Galaxy S10+
• Pixel 4XL

https://helpx.adobe.com/aero/system-requirements.html

[Gerard277172751573]

Hi, it's not a lot... Do Abobe think change that? Samsung A series aren't in this list. A little compatibility list it's a "brake" for your development. Could Aero Player be dev for the simple smartphone like A series?
Thanks for your answers

[Gerard277172751573]

Hi Mark, what about Androïd compatibility ?
Best Regard

[markhellar]

Hi @Gerard277172751573 wider Android compatibility is in the works. Thanks

[Paula279683841b4o]

Hello Mark,

Thank you for your help! I have a problem, I created four scenes and everytime I scan the QR code with my phone to test it, components are missing but it's random, sometimes it's in the 40 MB scene, sometimes it's in the 100 MB scene, sometimes it's the PNG sequence that's missing, sometimes it's the thumbnail, sometimes it's everything and i don't get it 😕 I tried refreshing the qr code and changing out big files. The biggest problem is the one scene that's completely gone in the App clip view. On my iPad on the Aero App everything is fine. Help me pleeease, today the project goes live 🙂 Thank you!

[markhellar]

Hi @Paula279683841b4o can you PM me the shared link and let me know the dives model on which the assets are not loading? Thanks