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Hi I'm new to the group and Capture, so hoping someone can help. I have downloaded adobe cloud, have an account, and have no problem opening and using lightroom, photoshop, and lightroom classic. I have downloaded Capture over 100 times, and have failed to get it working more than once. On that occassion I hit lots of buttons and a login screen came up and I was then able to use. However, it has failed to work since and when opening it appears to start, but then quickly comes up capture has stopped. My S6 appears to kick me out before it gets to a login screen - if there is such a thing? I've ensured all appropriate permissions have been given on the camera, lightroom, the cloud, and to capture, but still no joy. Any suggestion before I give up? Have downloaded Capture in numerous ways i,e playstore, send as a link from with my Adobe account etc.
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Hi Dave.
It's a bit difficult to troubleshoot without all of your device information but I know you can't write through the in-app feedback because the app won't stay open for you.
I've written to the product team to help me troubleshoot and I'll post as soon as I hear back.
Sue.
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