CS5 Mac Kuler - Not connected to the internet

[Scuzzi01]

Hi,

I am having problems using Kuler on my Mac. I have CS5 master collection installed but Kuler just does not work. A colleague has the same suite installed and his Kuler works just fine! We have tried re-installing the suite but to no avail.

We have tried copying my installation on to his machine, as well as copying all preferences. But still it doesn't work!

We are completely stumped and require some assistance.

The machines does have internet access and I also have CS4 installed and Kuler works fine, it seems to be limited to CS5 and just on my machine.

Any ideas on how we can fix this?

Regards,

Rob

*MODERATOR COMMENT* The source of the problem seems to have been identified. See the post by employee Carey Burgess on February 2nd for details:

http://forums.adobe.com/message/3443382#3443382

[David__B]

Hi giselaliga,

Glad you found the log, please email it to kulersvc@adobe.com

They will review it and follow up with you regarding the cause.

Thanks,

-Dave

[civodul56]

Same problem here too. CS5 Kuler won't connect. (All updated). Mac os 10.6.6 as well.

No problem on an other mac with CS4 (All updates done).

Oh Gosh how / where to start to fix this issue? 

[AllDayDev1]

Hi, civodul56 and welcome to the Adobe user-to-user forums.

I'm sorry to hear about the trouble you're having with the Kuler panel.

We'd like to help you get this issue resolved, but we need some diagnostic information from you in order to do so.

Please see my post above from February 2nd for instructions. Reply if you have any questions.

Kind regards,

- Carey B.

[Guest]

LoL  I thought I was going to find a easy fix for this.  I had no idea this issue goes back asd far as it does.

[antokhio]

hi, in my case helped:

2go to Pref->Plugs->Allow Extensions to Connect to the Internet

unmark->OK->mark agin

but it solved only for photoshop, if any one know where same setting in illustrator it vould be much appriciated

[Guest]

Sorry to say, my friend, that this has been one of the "solutions" on offer

for a long long time. As you note, it is not a complete solution to the

problem. For most of us, it doesn't work even for Photoshop.

Cheers,

Terry Peckham

Mitaka-shi, Shimorenjaku 2-12-23

Mikasa Haim #101

Tokyo, Japan 181-0013

[Guest]

This worked for me to! Thanks

[kmc_best]

I'm having the same problem. All above methods tried without success. But I remember I once succeeded to open Kuler with my CS5 (English) on Windows 7.

[AllDayDev1]

Hi kmc.best!

We believe we have found the solution, but we need a little information from you to confirm it.

Please see my post above from February 2nd for instructions. Reply if you have any questions.

[civodul56]

Hello Carey, Thanks for your help.

I have scrupulously followed your instructions.  On my system there is no such file (Mac OSX updated to 10.6.6)

Best regards

[AllDayDev1]

Hi, civodul56.

First, open your CS5 application and attempt to use Kuler. This will create the log.

Then, in the Finder, choose Go > Go To Folder, type /tmp, and click Go.

In the Finder window that opens, locate the amt3.log file.

If you do not locate the log file using this method, let me know.

[Guest]

Well it may be a moot point for me now. My hire decided to do a system cleanup to all of his computers. We're all on login accounts. I don't think any of us have admin privileges. Even my wacom settings profile doesnt have permission to reload.

If he does finally have a proper IT guy/geek then this will be something he can tackle if he so desires. Looks like I'm back to using the website for selections.

[AllDayDev1]

Hey DanoDSM,

You should not need administrator access to use the Kuler panel, but in a more locked down environment like that the network connection may be restricted. Best of luck to you.

Let us know if we can help.

[Arxibol]

Now Kuler can't connect to Internet in CS4 too. Earlier, Kuler worked fine in CS4 (even when it does not work in CS5). I think updating Adobe Flash buried my Kuler CS4, because before updating (to v.10,2,154,25) all worked fine (exclude Kuler CS5, which stopped to connecting to Internet long time ago).

So, maybe all problems with Kuler on Mac and Win relate to Adobe Flash (which Kuler is based on)?

UPD: After updating Adobe AIR my Kuler CS4 working again! This is really kind of magic. Here is a new suspect in the case of "Not connected to Internet" - Adobe AIR

[AllDayDev1]

Hi Arxibol.

It's good to hear that you were able to solve it for CS4 by updating Adobe AIR.

Are you still having issues with the Kuler panel in CS5?
If so, see my post above from February 2nd to find out what we need to help you.

[Arxibol]

Hi, Carey Burgess. Yes, Kuler in CS5 still can't connect to Internet. So I must jumping between CS4 and CS5, because CS4 make possible using of Kuler, and CS5 provides necessary tools such as Width Tool or Perspective Tool (I'm using Kuler mainly in Illustrator).

[Guest]

I am having the same problem with my Kuler panel on photoshop CS5 (W7 64bit).  Not sure what to do at this point but I love having it work and when it doesn't...well my world just seems so dull and colorless! 

[AllDayDev1]

Hello, AREA Photo + Design. Welcome to the Adobe user-to-user forums!

I would like to help you get this sorted out.

See my post above from February 2nd for details. Reply if you have any questions.

Kind regards,

[Arxibol]

Think I'm found a root of problem. Kuler can't connect to Internet because lot of Ukrainian ISPs has been blocked after many spammers attacks. This explains the issue with a visit sites which web-adress begins from forums.adobe.com. Maybe, access to Kuler is restricted by Adobe too.

Even If this is explanation of problem, that's right only for Ukraine and maybe for few other countries.

I've posted this reply via Opera Turbo, because I can't access Adobe Forums through simple browsing. I've used check-host.net to check my theory and I've got "403 Forbidden" for forums.adobe.com.

[leomarie]

A quick search reveals that this issue has been posted on the net since 2008 and is still unresolved in 2012. Looking for a solution in the Adobe Forums or the entrails of a chicken produces the same results.

[David__B]

Hi leomarie,

Although the issue has been around for sometime it does get resolved. The solution is different for different people and requires emailing the amt3.log to better understand the cause in each particular case. If you are experiencing the issue as well, please collect the log and email it to the kulersvc@adobe.com so we can better assist you.

-Dave

[Undon3]

You see, David, such responses, polite as they are, make cusomers shy away from Adobe. This is NOT the way you solve issues. You release a PATCH. Universal, that solves the problem for EVERYBODY. Adobe had 4 years to come with one. Their inability to do just that shows indiference or just lack of knowledge. You had enough time to understand the issue, now fix it... that's why we pay money for your stuff, because it includes support for non-pirated copies.

[David__B]

Razielish,

I understand your sentiment and position. However, this particular issue is not one which affects everyone and unfortunately not something which could be resolved by a patch. Those experiencing the behavior that email their log files in are worked with on a case by case basis to assist in finding a solution. If you are experiencing the issue I would encourage you to do the same.

-Dave