Adobe Express Crashing Error code: Out of Memory

[crystalm12313744]

Every time I use Express, even doing something simple as changing the background color it freezes and says "Aw, Snap! Something went wrong while displaying this webpage. Error code: Out of Memory". I click 'Reload' and it will eventually do it again. I have contacted Adobe previously about this issue was was told to clear the cache/cookies - that does nothing to help this issue. PLEASE FIX! Its frustrating. There is no reason why this should happen, especially while doing the most simplest of changes. 

 

[David__B]

Hi @crystalm12313744

Sorry to hear about your difficulties with this. Just to confirm, you're working on a computer correct? 

I would suggest trying these as some initial troubleshooting steps to start with:

• Test in a few different browsers  - Chrome, Edge, Safari
• Try clearing the browser cache  -  https://adobe.ly/4eQNkVI
• Test in incognito/private browsing mode -  https://adobe.ly/412DNHF
• Close unnecessary tabs - Shut down any browser tabs that you aren't actively using
• Check to see if you're using the latest version of Chrome
• Reboot the computer after trying the above steps
  
  

Hope these help,
Dave

[David31335732h5xj]

I have found the same thing, trying to edit a video is impossible. I have cleared everything out, used different browsers and modes, different computers even. Adobe Express is just not stable enough to rely on yet. 

[mahmoud_5524]

Hello @David31335732h5xj,

We're sorry you're experiencing this issue. To help troubleshoot effectively, could you share more details?

• What video resolution are you trying to edit (1080p, 2160p, etc.)?
• How long is the video (5 minutes, 20 minutes, etc.)?
• What is the file size in MB?

These details will help us better understand the issue and find a solution for you. Let us know, and we're happy to assist!

Best regards,

^MM