Adobe express delete my created folders

[MarketingSolinco]

Adobe expres deleted my created folders, can anyone help me to know how to recover my folders?

[David__B]

Hi @MarketingSolinco

Sorry to hear about your difficulties. I had a few related questions. Are there missing files too or only folders? Did the folders go missing when you performed a specific process? Would it be possible to share a screenshot?

Thanks,

Dave

[MarketingSolinco]

on monday i went out to lunch and when i came back all my folders and files in adobe express were gone, i have been re-creating the folders and re-creating my files.

[Tarun Saini]

Hi 

@MarketingSolinco

,

Welcome to the community! Please ensure you're logged in using the correct Adobe ID and choosing the correct profile while signing in Adobe Express.

For more information, please check this article and let us know if that helps- https://adobe.ly/4kL5VFU 

Regards,

Tarun

[MarketingSolinco]

the only procedure I have done is to open and close my session and my files and folders keep disappearing.

[David__B]

Hi @MarketingSolinco

Based on your screenshot it looks like these are Projects rather than folders. 

Projects are usually set up when you want to collaborate with others on multiple designs. Folders are set up for organizing designs.  Are you working collaboratively or setting these up for organization? 

Thanks,
Dave

[MarketingSolinco]

Good morning.

In the past days I created a folder on my “Archives” and I see that they keep disappearing.

[Tarun Saini]

Thanks for your response 

@MarketingSolinco

,

To confirm, did you create a folder by the name of Archives? If not, can you tell me more about the process of how you did it? Also, check this link and see if you'd find your deleted folder- https://adobe.ly/3FKQbnL.

Regards,

Tarun