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A
Aliya227721669o3t
Participant
December 9, 2024

Adobe Express Download performance issues

  • December 9, 2024
  • 5 replies
  • 478 views

We have a student that is having an issue with Adobe Express. When he tries to download as a PDF, the screen blinks black a couple of times, he gets a message that the document has been recovered, it goes to 90% of the file downloading and then it gets stuck and won't finish downloading. We have tried clearing cache, powerwashing computer, using a different Chromebook, and even trying on my teacher laptop. The exact same steps above repeat on all devices. The student was however successful downloading the file as a PNG. Are there any additional troubleshooting tips that we might be able to try? 

 

 

5 replies

A
Aliya227721669o3tAuthor
Participant
December 18, 2024

Hi,

I was not successful at getting the file to download. It would progress to about 90% and then not go any further. I left the page active for at least an hour and was not succesful. 

A
Aliya227721669o3tAuthor
Participant
December 16, 2024

Here is the link to the project. I do not seem to have the ability to send private messages 

https://new.express.adobe.com/id/urn:aaid:sc:US:02e832db-d870-5e3d-a4d5-b7e4e50b58b3?invite=true&promoid=Z2G1FQKR&mv=other%20 

David__B
Adobe Employee
David__B
Adobe Employee
December 17, 2024

Thanks @Aliya227721669o3t


That works, I'll pass this on to our developers

Best,
Dave

David__B
Adobe Employee
David__B
Adobe Employee
December 14, 2024

Hi @Aliya227721669o3t 

Private messages should be accessible from the envelope in the top right corner. This should be the direct URL
 https://community.adobe.com/t5/notes/privatenotespage

A
Aliya227721669o3tAuthor
Participant
December 10, 2024

Hi @Tarun Saini how do I go about sending a private message? I cannot see a space to message here. Thank you!

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
December 10, 2024

Hi 

@Aliya227721669o3t

,

Welcome to the community! We're sorry to hear about this. Could you please let us know how many pages are there in the PDF you're trying to download? Is this a shared file? 

 

Also, to investigate further, can you share the project URL with us? You can create a copy of your project and give me edit access to that via private message.

 

Regards,

Tarun

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