Adobe Express failing to export videos/animations

[joel_2136]

After successfully downloading multiple "pages", the download started stalling at 0% or 1% and then I would get an error message (photo below).

I have tried (with no success):

• duplicating the file
• starting a new file and copying over the assets
• different browsers
• igcognito mode
• clearing clash
• disabling pop up blockers
• looking for broken links or corrupted photos

Feeling frustrated after reading of other users not getting a clear answer on how to fix it. Weary of continuing to use this app if there is no recourse for whatever problem this is.

[DruHTX]

Having the EXACT same issue.  Created a simple 5 second animation, it will not download as ANY format. 

[Sarah | EP]

Im also having this same issue. Only trying to download a 10sec video all created on Adobe Express with a Fresco Timelapse upload. Tried all the same troubleshooting as you too with no luck, plus different devices. Also connected my dropbox to try directly downloading which still failed. I have no idea what to do next

[Pee Kay Sco]

Same problem for me too

[joel_2136]

I think I found a work around solution, though it isn't ideal and would still love the issue to be fixed given this is a paid service.

After attempting to alter all the elements of the desing to route out the bug, I finally tried changing the font (which was an annoying proccess). For whatever reason, removing the existing font allowed me to download my videos.

This is still a problem, because the font that caused the problems was included in Adobe fonts and was the default in the template I was building off of.

In any case, I hope this work around helps others in advance of a proper fix.

[Sarah | EP]

Wow, changing the font worked for me too. You are right though that this is still a significant problem. The font I had selected initially was a pre-existing font within the app so it shouldn't have been an issue to use in the final design. 

[David__B]

Thanks for raising this issue, I'd like to share this issue with our developers. I was curious if the issue seemed to be tied to any specific font(s) and if someone could share a link to an example project with the issue? If you don't want to share it publicly you could send me a private message here on the forums too.

Thanks,
Dave

[Abhi.G @ ADBE]

Hi @joel_2136 @Sarah | EP

Sorry for the inconvenience: there was a temporary outage last week. You should now be able to use the same fonts you were using earlier. But let us know if you continue to see these font-specific download errors.

Thanks,

Abhi G