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joel_2136
Participant
November 22, 2024

Adobe Express failing to export videos/animations

  • November 22, 2024
  • 6 replies
  • 694 views

After successfully downloading multiple "pages", the download started stalling at 0% or 1% and then I would get an error message (photo below).

 

 

I have tried (with no success):

  • duplicating the file
  • starting a new file and copying over the assets
  • different browsers
  • igcognito mode
  • clearing clash
  • disabling pop up blockers
  • looking for broken links or corrupted photos

 

Feeling frustrated after reading of other users not getting a clear answer on how to fix it. Weary of continuing to use this app if there is no recourse for whatever problem this is.

    6 replies

    A
    Adobe Employee
    Abhi.G @ ADBE
    Adobe Employee
    December 2, 2024

    Hi @joel_2136 @Sarah | EP

     

    Sorry for the inconvenience: there was a temporary outage last week. You should now be able to use the same fonts you were using earlier. But let us know if you continue to see these font-specific download errors.

     

    Thanks,

    Abhi G

    S
    Sarah | EP
    Participant
    November 23, 2024

    Wow, changing the font worked for me too. You are right though that this is still a significant problem. The font I had selected initially was a pre-existing font within the app so it shouldn't have been an issue to use in the final design. 

    David__B
    Adobe Employee
    David__B
    Adobe Employee
    December 2, 2024

    Thanks for raising this issue, I'd like to share this issue with our developers. I was curious if the issue seemed to be tied to any specific font(s) and if someone could share a link to an example project with the issue? If you don't want to share it publicly you could send me a private message here on the forums too.


    Thanks,
    Dave

    J
    joel_2136Author
    Participant
    November 23, 2024

    I think I found a work around solution, though it isn't ideal and would still love the issue to be fixed given this is a paid service.

     

    After attempting to alter all the elements of the desing to route out the bug, I finally tried changing the font (which was an annoying proccess). For whatever reason, removing the existing font allowed me to download my videos.

    This is still a problem, because the font that caused the problems was included in Adobe fonts and was the default in the template I was building off of.

     

    In any case, I hope this work around helps others in advance of a proper fix.

    P
    Pee Kay Sco
    Participant
    November 23, 2024

    Same problem for me too

    S
    Sarah | EP
    Participant
    November 23, 2024

    Im also having this same issue. Only trying to download a 10sec video all created on Adobe Express with a Fresco Timelapse upload. Tried all the same troubleshooting as you too with no luck, plus different devices. Also connected my dropbox to try directly downloading which still failed. I have no idea what to do next

    D
    DruHTX
    Participating Frequently
    November 22, 2024

    Having the EXACT same issue.  Created a simple 5 second animation, it will not download as ANY format. 

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