Adobe Express is a Usability Nightmare

[joerivera]

I can’t believe this iPhone app shipped like this. It’s riddled with fundamental usability failures:

1. Loses connection = total lockup. Instead of allowing offline editing, the app freezes with a “no connection” screen. That’s lazy and inexcusable. Every iPhone app should handle dropped connections gracefully.

2. Work constantly lost. When the connection returns, my edits are often gone. The app clearly doesn’t save state locally—only syncs to the cloud. That’s insane for mobile use. On public transit, I’m blocked from working and forced to redo lost work.

3. Typing is a disaster. Adobe replaced native iOS text controls with clunky custom ones that break basic typing behavior. Input lags, the doubled paste menu hurdle, and the cursor jumping around unpredictably while typing, inserting text in the wrong location. This is amateur-hour stuff, not what I expect from an Adobe app.

Does anyone at Adobe actually use this thing? It’s shocking this product ever made it out the door.

[mahmoud_5524]

Hi @joerivera,

Thank you for sharing this detailed feedback. We apologize for the difficulties you've encountered. This is not the experience we aim to deliver.

We’ve shared this with the product team for review. If possible, please provide your device model, iOS version, and app version so we can investigate further. A brief screen recording would also be beneficial.

Thank you again for taking the time to report this — your feedback is important in helping us improve the mobile experience.

^MM

[joerivera]

This has been happening for a while across an iPhone 16 Pro Max and an iPhone 17 Pro Max on iOS 25 through the latest version as of today. 

[mahmoud_5524]

Hi @joerivera,

Thanks for sharing this information. I have forwarded it to our engineering team for further investigation. Are you still facing the same issue? If yes, could you please share a screen recording? We’d love to see a short video showing the input lags and cursor jumping issues. It would also help to know more about the document you’re working on—does it have lots of assets or anything unusual?

^MM