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cynthia_3011
Participant
October 19, 2024

Adobe express not loading

  • October 19, 2024
  • 5 replies
  • 646 views

Is anyone else having issues loading adobe express? I am trying to create thumbnails but I am stuck on a screen with the logo. 

5 replies

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pamela_8923
Participating Frequently
June 9, 2025

Thanks I nwver replied  This helped

 

    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    June 9, 2025

    Glad it worked for you, and thanks for informing us that it helped! Feel free to discuss any Adobe Express issues here. 

    P
    pamela_8923
    Participating Frequently
    October 21, 2024

    Yes, I thought I posted here    Have actually lost file trying to download it so many times.  I am new so I thought it was me

     

    chaimaa.7
    Community Manager
    chaimaa.7Community Manager
    Community Manager
    October 22, 2024

    Hi @pamela_8923 and @starcima.  Let's try a few steps to help recover your lost file:

     

    • Your files may still be saved in Adobe Cloud even if they are not appearing locally.
    • To check, go to Adobe Express on your desktop or mobile browser, log in, and navigate to your saved projects or recent files. You might find your video there.
    • If you’re using the mobile app, sometimes a file may appear blank due to cache issues. Try clearing the cache (but not the data)
    • Sometimes, simply reopening Adobe Express in another browser or on a different device can refresh the view and allow you to access files that seem missing.

    Let me know if any of these suggestions help, and feel free to reach out if you need further assistance! Thanks ^CA

     

     

    P
    pamela_8923
    Participating Frequently
    October 21, 2024

    I am new.  I thought it was me but I lost file in upload too.  The first time I tried it went to express and then next time it closed up.  I cannot find file  when I open it is blank. Audio is still there but lost 1 hour of video

     

    S
    starcima
    Participant
    October 21, 2024

    Me too, I'm not able to upload a logo.

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    October 21, 2024

    Hi 

    @cynthia_3011

    ,

     

    Are you still experiencing this issue? If so, have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Also, try clearing the browser's cache and cookies and let us know if that helps.

     

    Regards,

    Tarun

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