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default32087626begilr
Participant
September 5, 2023
Answered

always says im offline

  • September 5, 2023
  • 16 replies
  • 8255 views
every time i start a new project it says im offline, but my internet is working as normal, i dont have my vpn turned on and i disabled my pugins. so im not really sure what it could be. its not just the video editor but i have to select something
    Correct answer Amitej S

    Hey @default32087626begilr, this shouldn't be happening!! Can you please provide us with the network logs from the Chrome browser so we can investigate? You can find the steps here: https://adobe.ly/3JDmHq2

    Thanks!

    16 replies

    C
    cbe_2183
    Participant
    March 3, 2025

    I'm having the exact same issue.  I've tried all of the suggested fixes. 

      Amitej S
      Community Manager
      Amitej SCommunity Manager
      Community Manager
      March 3, 2025

      Hey @cbe_2183, Welcome to Adobe Express community! This shouldn't be happening! Can you please specify what device are you working on? If it's a mobile device, do let us know the app version installed, device OS, make and model. Also, if possible share a screen recording of how the app operates on your device for better understanding the issue and investigating it.  

       

      Thanks!

      P
      peggyg27148129
      Participating Frequently
      January 16, 2025

      I cleared my cache (just photos) and rebooted and it started working again.  Must have been an update...Best wishes 🙂

        pamelab23928189
        pamelab23928189
        Participant
        January 16, 2025

        It's happening to me today too! Yesterday it was fine. What's going on?  Please help!

          P
          peggyg27148129
          Participating Frequently
          January 14, 2025

          I have the same issue.  This is day 2 that I haven't been able to work or post through the calendar.  Please help. I use chrome and my screen looks just like the one in this thread.  "You're Offline.  Please check your network connection"

          F
          fantastic_writer4268
          Participant
          December 1, 2024

          I'm having this same issue in Chrome

          Amitej S
          Community Manager
          Amitej SCommunity Manager
          Community Manager
          December 3, 2024

          Hey @fantastic_writer4268, Can you share a screen recording of the workflow on the Chrome browser? Is there an error message that pops up? Does the Adobe Express app work fine for you on other browsers and Chrome's incognito mode? Also, let us know if the browser settings were changed or if a new plugin/extension was installed. You may also want to try resetting the Chrome browser to its default settings and clearing its cache/cookies to see if that makes any difference.

          Do share your observations with us.

           

          Thanks!

          Amitej

          J
          jamilaw33268009
          Participating Frequently
          September 19, 2024

          Same for me.  It's working in Safari but not in Chrome or in the Adobe Express desktop app.

            N
            njones775
            Participant
            September 12, 2024

            I have this same issue. Works in Safari. Any luck Adobe?

              David Flannery
              David Flannery
              Participant
              July 23, 2024

              Hello - I just started having this issue. Chrome is my choice browser and I am online but getting the "Your Offline" Message. Did anyone discover a resolution?

                S
                SRSMISSION
                Participant
                July 16, 2024

                @Amitej S It's happening to me as well. I'm unable to access any part of the app from within Google Chrome browser app, but able to open files previously created with Adobe Express via the Adobe CC app. When I udpate and make changes in the AX browser app from within Google Chrome, the changes appear to be saving. 

                 

                I downloaded the logs, but unsure how to attach. It's real ugly - tried to copy / paste from the text file but it crashed my browser. How to share the .har file? 

                 

                 

                  Tarun Saini
                  Community Manager
                  Tarun SainiCommunity Manager
                  Community Manager
                  July 18, 2024

                  Hi 

                  @SRSMISSION

                  ,

                   

                  Thanks for your patience. You can upload the logs to a cloud storage and share the link with us to download and investigate further.

                   

                  Regards,

                  Tarun

                  D
                  David31683017sasl
                  Participant
                  May 17, 2024

                  I am unable to access the Adobe Express home page (on a MacBook Pro, Sonoma 14.4.1) because I am receiving an error message that I am offline. "Please check your network connection. We'll reconnect you once you're back online." I am definitely online - I am able to access Express files individually through other locations, but still can't get to the Home page. 

                  I checked to make sure that my clock is correct. I checked the host files. I can access secure sites. I checked the GlobalSign Root CA certificate. Everything is fine, but I still get the error.

                  Please help.

                  David Whitby

                  J
                  JayeHaleryn
                  Participant
                  August 12, 2024

                  Here I am 3 months later with the same exact issue.  I am online - clocks are correct - and yet, I can't do my work for my business because Adobe Express thinks I'm offline.  Honestly, this has been going on, off and on, for months.  How can I do my design and marketing work if what I am paying for isn't WORKING???  We need get an answer and a fix.  Adobe - what say you??  

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