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V
vandana.n
Participant
March 26, 2024

Adobe Express - 'save to pdf' doesn't support Hindi perfectly

  • March 26, 2024
  • 4 replies
  • 427 views

Hi Team Adobe,

 

I am using Adobe Express, and I have typed Hindi (devnagiri) text which perfectly saves in jpg, png formats, however, when I 'save as pdf' (for printing purpose), it's not ideally what should be as in the text is not perfect. To better explain this, I have shared sceenshots.

Please figure a solution to this, I have searched around everywhere but cannot find a fix.

this is what it should not be (pdf file)

 
This is what it should be (jpg file)


Thank you,

Van

    4 replies

    A
    Adobe Employee
    Abhi.G @ ADBE
    Adobe Employee
    November 27, 2024

    Hi @vandana.n (cc: @Tarun Saini)

    This is a known limitation, as noted on https://helpx.adobe.com/express/troubleshoot/known-and-fixed-issues/known-issues.html

     

    Until we address that, downloading as png/jpeg may be your only option. Sorry for the inconvenience.

     

    Thanks,
    Abhi G

    V
    vandana.nAuthor
    Participant
    November 27, 2024

    Hi,


    Thank you for the tips, however, I used both Safari and Chrome, but the problem is still there. 

     

    I also cleared cache, problem still persists.

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    November 27, 2024

    Thanks for your response.

     

    Could you please share the screen recording of the issue? Also, share your project URL with me via private message giving the edit access. You can create a duplicate file of the project and share that.

     

    Regards,

    Tarun

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      November 25, 2024

      Hi 

      @vandana.n

      ,

       

      Welcome to the community! We're sorry to hear about this. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference?

       

      Also, try clearing the browser's cache and cookies of the browser and restart it and try again. For more info on how to clear cache and cookies check this link- https://adobe.ly/3VvCOMT

       

      Regards,

      Tarun

      H
      HUNT_UNKNOWN
      Participant
      March 26, 2024
      Hindi words are changed when downloading Hindi Text in PDF format
        Winnie_M
        Winnie_M
        Inspiring
        April 2, 2024

        Hi @default36323832r1bo2g,

         

        Sorry to hear about the issue. 

         

        Can you share the font you used and a screenshot of the PDF before and after the download? Is it a font from Adobe or from somewhere else? Did you use the font in a video or image template? Did you try to download the project with a different browser?

         

        Can you confirm the browser and the OS version on your device?

         

        We need some details to help you.

         

        Thanks,

        ^Winnie

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