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Hoffmangler17146719
Participant
February 4, 2024

Adobe Express stuck on export to video

  • February 4, 2024
  • 1 reply
  • 382 views

Phone : Pixel 7 Pro

Android version: 14

App updated to Feb 1st version (latest)

When trying to export a video, the app brings up a progress bar that says Preparing your file. The progress bar starts to fill, stops, then after a few seconds I get a system message that the app has stopped responding.

This happens with any project. No difference if it's a new from scratch project, a template remix, or a saved project that used to work. Download images works fine.

Please advise. Thanks.

 

 

    1 reply

    corinth
    corinth
    Participant
    April 29, 2024

    Also have a Pixel 7 Pro with the same issue. I actually wasn't able to export video before the new AI garbage version either. That's actually why I updated the app without first checking patch notes - hoping it was big fixes and double hoping one was mine. The phone is able to hardware encode videos in other applications just fine, and since that's mostly a system process I'm guessing it's something with the renderer? 

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