Adobe Express template not loading after sharing

[Sydny Bess36669714ug77]

I made a poster template in Adobe Express browser. Now when I share it with my team, it doesn't load on their end, even on desktop or phone app. It's just stuck in the loading screen. Initially, they can view the design on browser but when they click the "Remix this template" button, it doesn't load anymore. Please help.

[chaimaa.7]

Hi @Sydny Bess36669714ug77. We are to help. Here are a few steps that may help resolve the issue:

• Ensure Up-to-Date Versions: Confirm that both you and your team are using the latest versions of Adobe Express, whether on mobile or desktop, as updates may contain fixes for sharing and loading templates.

• Clear Cache and Cookies: On the desktop, clearing the browser’s cache and cookies can sometimes resolve issues with loading templates. This can also improve the overall performance of the app.

• Check Template Sharing Settings: Double-check the sharing permissions. Sometimes, templates need specific settings for team access, especially if they contain assets like fonts or images that may have licensing restrictions.

• Browser Compatibility: Since the Adobe Express browser app can behave differently across browsers, try switching to a different browser (Chrome, Firefox, or Edge) and have your team do the same.

• Use Adobe Express on the Same Platform: For smoother access, try having all users access the template through the Adobe Express web browser app rather than mixing with mobile. Sometimes, the template may not sync fully across platforms.

Thanks,

^CA