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default38407849qjd6zt
Participant
July 3, 2024

animation ne fonction plus

  • July 3, 2024
  • 3 replies
  • 661 views
l'animation ne fonctionne plus alors que je suis abonner .j'ai payer mon abonnement .ca fonctionne plus. pourquoi ?

    3 replies

    C
    ck_pixels
    Known Participant
    July 27, 2024

    Thank you for reply. This was clearly an Adobe-side issue that the company did not list on the status page as I wrote but finally they managed to fix. 

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    July 4, 2024

    Hi 

    @default38407849qjd6zt

    ,

     

     

    We're sorry to hear about this issue. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Did you try with the Incognito?

     

    Can you please share the screenshot of the error message? Try clearing the browser's cache and cookies, and let us know if that helps.

     

    Regards,

    Tarun

     

    S
    SERKAN174533402du7
    Participant
    July 4, 2024
    Yaklaşık bir dakikalık animasyon oluşturmaya çalışıyorum fakat her defasında hata ile karşılaşıyorum ve animasyon hazırlamıyor ve bu sorunu bir yıldır yaşıyorum
      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      July 16, 2024

      Hi 

      @SERKAN174533402du7

      ,

       

      We're sorry to hear about this. Would you be willing to share the screen recording of the issue you're seeing? What error message you're getting? 

       

      Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps. 

       

      Also, if you've been using any pop- blocker on the browser, try disabling it and check again. 

       

      Regards,

      Tarun

      D
      Dazzling_Coast5CCF
      Participant
      July 10, 2024
      Hi Tarun,

      Today I have tried again and the same problem. The message is "We couldn't
      connect with our service. Try it again. Error code is: INTERNAL_SERVER_ERROR
      I have tried with Opera Browser. I tried with Google Browser, too before
      but the problem is the same. The length of the audio is 42 seconds. I have
      send video at the end of the audio you can see the error code in the video.
      You can access the video from the link *https://we.tl/t-CtJkEjqCbr
      <>*

      Regards,
      Serkan
      there seems to be an issue with the text to animated video option after everything its keeps loading and at the end it says its not connected to the xyz issue
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