Participant

ASSETS not accessible

Forum|Forum|1 year ago
April 16, 2024
6 replies
1257 views

You guys changed how Assets work and I can't scroll over to see my full library of assets (logos, etc.) Very annoying.

Adobe Employee

Hi all,

We've just deployed a fix for this. If you have Express currently open in a browser tab, be sure to reload it to pick up the fix.

And let us know if you continue to see issues.

Thanks

Abhi G

A

Abhi.G @ ADBE

Adobe Employee

Hi @Tina277030219h3r @Summer2442757129r3 @Wingardium @Alexandra30479457lbbx

Thanks for reporting this issue with brands/assets not showing up (or only showing up partially).

We are actively investigating. Thanks for your patience in the meantime.

Abhi G

D

default3678095609ir09

Participant

Hi, from the homepage I can access the brands link on the left and can see all the brands I've created or am added to (6 brands first screenshot). But when I'm in working on a file and want to access the same brands, only a few show up and not all the colors or assets are in those brands (2nd screenshot). Is this issue being worked on? Is there a workaround or reason why this is happening?

S

Summer2442757129r3

Participant

I have a brand, but I all of the sudden can't access the assets from a new design file. When I click on 'brands' while working on a design, nothing shows up.

Wingardium

Participating Frequently

All of my assets and brands are no longer available. First you moved where they were located, and now they are no longer stored in the "my stuff". My logos and colors are also missing from the brands section.

A

Alexandra30479457lbbx

Participant

Cannot view whole left window with assets and branding. Branding won't load unless I search it and I can't click "view all assets" there is no button or it's hidden.

D

default36772629zzzyyx

Participant

When composing a layout, there is no way to access items/assets past the first few options within the Brand tab. The screenshot demonstrates that the UI/UX panel for access those items does not allow for scolling or access to the View All option other panels have

M

Menyar

Participant

We have exactly the same issue in our team.

Brands and libraries pannels are showing limited options. the "view all" link is not visible and the pannels seems to be displaying horzontally, but no horizontal scroll bar is present.