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2

Batch Download to Animated Gif exports wrong dimension size

Community Beginner ,
Sep 04, 2025 Sep 04, 2025

Whenever I select Download and select multiple pages to export as an animated gif, the resulting dimension size is different to the set dimension of the pages. Not sure why this is happening. Single download works fine, just when bulk downloading.

 

Ex. a 728 x 90 pixel animated banner = becomes 1254 x 156 pixels

 

I also cannot select quality (Small, Medium, High) in bulk download (Selected pages and All Pages)

Bug Unresolved
TOPICS
Exporting and Sharing
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2 Comments
Adobe Employee ,
Sep 04, 2025 Sep 04, 2025

Hi @romanctp, welcome to our Adobe Express community, and thanks for raising this!

 

I've shared it internally with the team and will get back to you once we have more information on the issue! Until then, please follow the workaround you figured out for downloading files. 

 

Best!

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New Here ,
Sep 22, 2025 Sep 22, 2025
LATEST

I'm having this same problem as well, except mine are still not the right size when I download them one by one. It seems to be scaling them up or down, depending on the quality selected. This is a huge problem as the platform I'm trying to upload them to cannot do it if the size is incorrect.

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