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1

Black downloads

Community Beginner ,
Jan 30, 2025 Jan 30, 2025

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Hi Guys 🙂 I can see I am not the first to post this issue - but I can't find an answer, so I try again!! I have all these pages that I want to combine - the way to that is to download and then upload - which is also annoying - but when downloading, half my pages turn out completely black! https://new.express.adobe.com/id/urn:aaid:sc:EU:40d56c6f-f82d-42ed-8a62-0393aac6dc94?guid=a4e97a22-4...

Hege
Mac, Sonoma

 

Bug Unresolved
TOPICS
Exporting and Sharing , iOS , Multi-Page , Performance

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4 Comments
Adobe Employee ,
Jan 31, 2025 Jan 31, 2025

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Hi 

@hege.dk

,

Welcome to the community! We're sorry to hear about this. I have requested access to the document. Could you please give me edit access?

 

Regards,

Tarun

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New Here ,
Jan 31, 2025 Jan 31, 2025

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Hello, I am experiencing the same issue when trying to export videos. The first one will save, but all the others are black videos. 

 

https://new.express.adobe.com/id/urn:aaid:sc:VA6C2:43f0491e-bdf1-4bf6-8b10-696148706425?invite=true&...

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Adobe Employee ,
Jan 31, 2025 Jan 31, 2025

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Hi @amy_0269,

 

Thanks for providing the access. Please let us know which format you're selecting to download.

 

Regards,

Tarun

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New Here ,
Jan 31, 2025 Jan 31, 2025

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@Tarun Saini  I have been trying to download all the pages within the Adobe Express file as videos (MP4). All of them, except for the first one, download as a black-screen MP4 file. I've tried downloading them all at once and each individually – neither option worked. I also tried duplicating the file and deleting the other pages to save the animations - but the same error occurred. 

 

I found a workaround of re-uploading the PDFs individually per page and re-animating the graphics from there individually. Hoping this is just a bug with the system or to get advice to troubleshoot if I encounter this issue in the future. Thanks!

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