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default36838161v7l0ft
Participant
April 26, 2024

Brand asset making files corrupt

  • April 26, 2024
  • 1 reply
  • 94 views
Every time I try and insert a file that contains a brand asset (logo) as a page within another file, the new file crashes. I'm then unable to see or click on the asset without the file crashing - and it essentially becomes unusable. Is anybody else experiencing this?

1 reply

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
June 18, 2024

Hi 

@default36838161v7l0ft

,

 

Thanks for your patience. Could you please check if you issue is similar to this- https://adobe.ly/3Xt6jQT, If so, can you post your query there as our product team is monitoring this page.

 

If it's unrelated, try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference. Also, try clearing the browser's cache and cookies to see how it goes.

 

Regards,

Tarun

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