Buggy video

Report · Jul 03, 2024

I keep finishing my project and then all of a sudden my video files go bad and I have to redo them. There's no way to edit the length of text appearance and no way to fade in and out audio. Aren't you guys supposed to be the best in the business? This should have all been figured out by now! I finished my project but am afraid to exit out because I think when I come back my files will go bad again. It won't let me download it as it says it's still "working on it". Thanks for wasting hours of my life.

Report · Jul 23, 2024

Hi

@kaylee38415679ukhc

,

We're sorry to hear about this. What does that mean when you say the video files go wrong? Could you please elaborate more on this? You can check some of the thing added below-

- Look through all assets (video/audio/image) in each scene and make sure they render correctly, rather than with a warning sign or gray/empty box. If you encounter any, delete it and re-add it.

- If you don't see anything obvious, check the version history to see if an earlier version of the Express file downloads successfully

For the requests you've mentioned, I would suggest you to please add your comment and upvote here- https://adobe.ly/3SgsTZK as our product team is monitoring this page.

Regards,

Tarun