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T
t._3603
Participating Frequently
June 24, 2025

Can't connect with Facebook/Instagram for social media

  • June 24, 2025
  • 21 replies
  • 969 views

Did everything what is required, as described in the video:

- Transformed my IG account to Business

- Removed Adobe Express from FB

- IG and FB are connected

- Connection with IG through FB ---> fails

 

What else, the connections still fails (everything's fine with linkedin and tiktok).

21 replies

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J
Jemima2295592579m3
Participating Frequently
June 27, 2025

It has also failed in Chrome, Edge and Incognito mode 

M
Community Manager
mahmoud_5524Community Manager
Community Manager
June 27, 2025

Hi @Jemima2295592579m3,

 

If after trying the steps there, you're still facing difficulties, please try the steps here: Channel Connection Help Guide

 

Note: Connecting IG requires going through a Facebook business account page

 

If you're still having trouble after that, please reach out to and work with our support directly via https://adobe.ly/3PIo9um

 

Best,

 

^MM

J
Jemima2295592579m3
Participating Frequently
June 27, 2025

Here is the linked accounts section, I have logged out and back in again, but it still will not connect. It keeps sending me in circles when I try to log in. 

J
Jemima2295592579m3
Participating Frequently
June 27, 2025

Hi, thank you for this. I added the accounts back on Facebook, but when I go to connect again through Express, it still does not work, I have attached some screenshots to show the process.

M
Community Manager
mahmoud_5524Community Manager
Community Manager
June 27, 2025

Hi @Jemima2295592579m3,

 

Could you please share a screenshot of the “Linked Accounts” section in your Facebook account settings? This will help our engineering team verify the setup and assist you more efficiently. In the meantime, could you please try:

 

  • Logging out of Adobe Express and Facebook, then logging back in.

  • Using a different browser or an incognito window.

Thanks

 

^MM

J
Jemima2295592579m3
Participating Frequently
June 27, 2025

Thank you for your help. Neither Instagram nor Facebook are on there now, as I removed them yesterday, and they are unable to reconnect as discussed. 

M
Community Manager
mahmoud_5524Community Manager
Community Manager
June 27, 2025

Hi @Jemima2295592579m3,

 

Thanks for the update! Even if you've removed the linked accounts, the “Linked Accounts” section will still be available in your Facebook settings — it may just appear empty.

To reconnect your Instagram account to Facebook, please follow these steps:

  1. Go to Facebook (desktop or mobile app).

  2. Click on the menu icon (☰), then go to Settings & Privacy > Settings.

  3. Scroll down and select Accounts Center (under "Meta").

  4. Tap on Linked Accounts.

  5. Select Add Accounts and follow the prompts to reconnect your Instagram Business Account to your Facebook Page.

Make sure your Instagram is a Business Account and that it's correctly connected to your Facebook Page within the Meta Business Suite.

Once that’s done, return to Adobe Express and try linking your accounts again. Let us know if you need help at any step — we’re here to support you!


^MM

J
Jemima2295592579m3
Participating Frequently
June 27, 2025

Please see the screenshot attached, I cannot do a recording as I am on a work computer, but please let me know if you need more info.

 

M
Community Manager
mahmoud_5524Community Manager
Community Manager
June 27, 2025

Hi @Jemima2295592579m3,

 

Thank you so much for the screenshots and all the information you've already shared — it’s really helpful!

To support the investigation further, could you please also send us a screenshot of the “Linked Accounts” section in your Facebook settings? This helps us confirm the connection between your Facebook and Instagram accounts.

Appreciate your continued support and patience!


^MM

J
Jemima2295592579m3
Participating Frequently
June 27, 2025

Can you suggest any other solutions? This cannot be a standalone issue. Twitter works absolutely fine, but FB and Insta are not reponding at all, and just keep sending me in a loop. 

M
Community Manager
mahmoud_5524Community Manager
Community Manager
June 27, 2025

Hi @Jemima2295592579m3,

 

thanks for your update. I need your help by providing a screenshot of your account settings on facebook , also a screenrecording would be helpful, so i can share it with our engineering team. Thanks 


^MM

J
Jemima2295592579m3
Participating Frequently
June 27, 2025

Thank you

J
Jemima2295592579m3
Participating Frequently
June 27, 2025

Thank you for your reply, I have already done this and it was unsuccessful. I am now completely cut off from linking facebook or Instagram to Adobe Express.

M
Community Manager
mahmoud_5524Community Manager
Community Manager
June 27, 2025

Hi @Jemima2295592579m3 ,

 

Please check the following:

  1. Instagram must be a Business Account (not personal or Creator).
    → Instagram > Settings > Account > Switch to Business.

  2. Instagram must be linked to a Facebook Page you manage.
    → Facebook > Page Settings > Linked Accounts.

  3. Check permissions in Meta Business Suite:
    → Go to Business Integrations, remove Adobe Express, then reconnect and allow all permissions.

  4. Reconnect in Adobe Express:
    → Settings > Manage Connections > Reconnect using Facebook login.

Please let us know if you need more help.

 

ˆMM

J
Jemima2295592579m3
Participating Frequently
June 26, 2025

Hi,

I am also experiencing the same thing, and have tried everything suggested. Would be really interested to see what the solution is if possible! 

Kind regards

JS

M
Community Manager
mahmoud_5524Community Manager
Community Manager
June 27, 2025

Hi @Jemima2295592579m3,

 

Thank you for your patience, and we’re truly sorry for the inconvenience. We’ve escalated the issue with the Facebook/Instagram connection to our engineering team and will get back to you as soon as we have an update.


^MM

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