Can't download from Adobe Express

[Jaquan325246026if2]

It's frustrating to spend time using the incredible features of Adobe Express to then run into countless errors when trying to download and deliver. The bugs destroy the experience and make other options/apps/vendors more desirable. 

[Tarun Saini]

Hi 

@Jaquan325246026if2

,

Thanks for reaching out. Please let us know which format you are trying to download. Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Also, try clearing the browser's cache and cookies and see if that works.

Can you share the project URL with us to investigate the issue?

Regards,

Tarun

[Jaquan325246026if2]

I’ve tried Safari and Chrome to no avail.

URL: https://new.express.adobe.com/id/urn:aaid:sc:VA6C2:af3c1fb1-9818-515d-b5e3-156100dd8a5b?category=you...

Jaquan Williams
{Mod Note- Personal information has been removed by the moderator}

Nasdaq - Internal Use: Distribution limited to Nasdaq personnel and authorized third parties subject to confidentiality obligations.


Nasdaq - Internal Use: Distribution limited to Nasdaq personnel and authorized third parties subject to confidentiality obligations

[Tarun Saini]

Thanks for the info. I've requested the edit access. Can you please grant me access so that I can check on my end?

Regards,

Tarun

[Landhaus Caf�]

I have sent you an Mail with the URL. How do I grant you access? Mayby we communicate by personal message? 

[Landhaus Caf�]

That is absolutly how I feel. I am paying for Adobe and I need my craft downloaded for business and it takes to long to get somebody to help. Especially, because this seemes to be a common failure...

[Landhaus Caf�]

I have no responseß I sent a pesonal message quite tme ago...

[Tarun Saini]

Hi 

@Jaquan325246026if2 @Landhaus Caf�

,

We're waiting for the access from your side. Please provide access in order to investigate further.

Regards,

Tarun