Participant

Can't download from Adobe Express

Forum|Forum|1 year ago
October 14, 2024
4 replies
324 views

It's frustrating to spend time using the incredible features of Adobe Express to then run into countless errors when trying to download and deliver. The bugs destroy the experience and make other options/apps/vendors more desirable.

Exporting and Sharing

L

Landhaus Caf�

Participant

I have no responseß I sent a pesonal message quite tme ago...

Tarun Saini

Community Manager

Hi

@Jaquan325246026if2

@Landhaus Caf�

,

We're waiting for the access from your side. Please provide access in order to investigate further.

Regards,

Tarun

L

Landhaus Caf�

Participant

That is absolutly how I feel. I am paying for Adobe and I need my craft downloaded for business and it takes to long to get somebody to help. Especially, because this seemes to be a common failure...

L

Landhaus Caf�

Participant

I have sent you an Mail with the URL. How do I grant you access? Mayby we communicate by personal message?

Tarun Saini

Community Manager

Hi

@Jaquan325246026if2

,

Thanks for reaching out. Please let us know which format you are trying to download. Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Also, try clearing the browser's cache and cookies and see if that works.

Can you share the project URL with us to investigate the issue?

Regards,

Tarun

J

Jaquan325246026if2Author

Participant

I’ve tried Safari and Chrome to no avail.

URL: https://new.express.adobe.com/id/urn:aaid:sc:VA6C2:af3c1fb1-9818-515d-b5e3-156100dd8a5b?category=yourStuff&tab=Files

Jaquan Williams
{Mod Note- Personal information has been removed by the moderator}

Nasdaq - Internal Use: Distribution limited to Nasdaq personnel and authorized third parties subject to confidentiality obligations.

Nasdaq - Internal Use: Distribution limited to Nasdaq personnel and authorized third parties subject to confidentiality obligations

Tarun Saini

Community Manager

Thanks for the info. I've requested the edit access. Can you please grant me access so that I can check on my end?

Regards,

Tarun

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded