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Can't Move or Size Shapes Anymore - BUG!!!!

Explorer ,
Aug 27, 2024 Aug 27, 2024

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I cannot move shapes by dragging them anymore, and I cannot size them either.  They can be moved with Shift - Arrow but not by dragging.  This is in both Safari and Chrome.  And it's been a couple of weeks now, GET YOUR ACT TOGETHER!!! 

Bug Unresolved
TOPICS
Desktop Web , Image Editor , Social Media

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4 Comments
Community Expert ,
Aug 28, 2024 Aug 28, 2024

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I understand your frustration @scm28 but this isn't behaviour experienced by everyone, so first it has to be explained. Is there something different about your workflow in the last two weeks that is creating a problem? Have you recently cleared your cache and cookies - honestly, this one action solves many problems and I do it all the time. Is it on all projects or only certain projects, all shapes or only certain shapes? Could you possibly do a screen recording of the problem happening? 

 

The more information you provide the better to help you find a solution. 

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Explorer ,
Aug 28, 2024 Aug 28, 2024

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I clearned my cache and cookies.  I also tried it on Safari with the same problem.  Trying Safari maybe showed the source of the bug - it said the image is "locked" and since I never locked it I suspect something is triggering the locking.  Another clue is that it might only be applicable to shapes and icons - I placed another design asset on my canvas and was able to size (by sizing it I mean grabbing a corner) and move it around (by selecting it with the cursor and dragging it).  

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Explorer ,
Aug 29, 2024 Aug 29, 2024

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@thejanebradbury my answer was marked "correct" but what I did, failed to solve the problem.  I was trying to give more feedback on what might possibly be wrong and where the bug is.  

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Community Expert ,
Aug 29, 2024 Aug 29, 2024

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I marked as correct because as yet it's not behaviour that can be replicated and you were able to move other shapes. Were you using a template at all? Or is this on a design you created from scratch? Is it still happening with every project? Is it possible to do a screen recording of it happening?

 

To work out what is happening and if it truly is a bug 

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