Participant

Can't select element on projects timeline

Forum|Forum|1 year ago
November 5, 2024
12 replies
1231 views

After you guys made these last updates to Express. I have now encounter several errors, but this is by far the worse.

I'm working on projects and I can't select elements on the projects timeline to shorten or enlarge its duration on it.
Also, if I duplicate or delete a scene, it closes the timeline every time. So, every time I duplicate a scene I have to go back to the "Edit timeline" button to work on it, this is really frustating.
And finally, the way you moved the option to work on the projects pages to them bottom, is counter productive, because we no longer have the arrows on the sides to move from one page to another.

You guys are messing this platform big time and making me waste a lot of time in my business. I need help from you guys to have this fix ASAP. Your subscription isn't cheap, so we except for you to provide a way better service than this.

A

Abhi.G @ ADBE

Adobe Employee

I forgot to reply on Friday, but the new pages UI was rolled back as we work through the bug affecting the timeline.

Abhi G

L

Liam_Targett1638

Participant

Timeline keeps disappearing when in use (trying to adjust timings) - makes product unusable. Timeline disappears and doesn't adjust the timing of the animation. Only workaround found so far is logging in on another browser - although bug reappears shortly after

Tarun Saini

Community Manager

Hi

@Liam_Targett1638

Thanks for reaching out. Is it possible for you to share the screen recording of the issue? Did you recently install any application on your device or any third-party plugin/extension on your browsers? Try disabling the firewall of your device and see if that helps.

Regards,

Tarun

A

Abhi.G @ ADBE

Adobe Employee

Thanks for the screen recording, @Derrick_CreativeDad

The team hasn't been able to replicate the glitches you and others have reported, but is actively investigating.

I have also forwarded your feedback on the new pages UI.

More layers for the timeline is a frequent ask (https://adobeexpress.uservoice.com/forums/951181-adobe-express/suggestions/47491136-view-all-layers-in-the-video-timeline) and on the roadmap

Thanks,

Abhi G

D

Derrick_CreativeDad

Participant

The glitches when you try to move a clip.

The clip not showing on screen when added.

It closes out timeline and you have to constantly click EDIT TIMELINE.

None of this is efficient or helpful. The pages button is in a terrible spot for functionality. Put it back at the top and give us back the arrows for navigating the pages. Who approves these updates and thinks for a second - Hmmm, this is a good idea??? Give us more layers for the timeline for clips and audio. Make it so clips are visible instead of those annoying blue dots.

A

Abhi.G @ ADBE

Adobe Employee

@Derrick_CreativeDad

Thanks for the feedback, but could you please provide more details? Screenshots will help.

- Layers don't work

Do you not see the layers widget at all? Is the button to show the layers widget disabled? Or does the following sentence ("Cant see assets") refer to the layers widget

- The new pages interface.... its all crap

Because it gets in the way? Thumbnails too small? Something else?

Thanks,

Abhi G

D

Derrick_CreativeDad

Participant

These latest updates are total crap... layers dont work. Cant see assets. The new pages interface.... its all crap. Fire someone!.... AFTER you change it back to previous interface. And yes, Ive cleared cache, refreshed app, restarted.... I'll never understand why Adobe does this... been using Adobe for 30 years.

A

Abhi.G @ ADBE

Adobe Employee

@visualvandal07 I just sent you a DM with my adobe id.

V

visualvandal07Author

Participant

@Abhi.G @ ADBE

I can tell you that this kept happening with all my files, while using Google Chrome, Vivaldi and Edge, all latest versions.

Unfortunately, right now I have stop using express and migrated my files to a different platform in the mean time.
This is causing a lot of trouble for me right now.

What is your user, so that I can share a file with you?

A

Abhi.G @ ADBE

Adobe Employee

@visualvandal07 @AdamWuala

Is this happening on a specific Express file, or more than one?

Would you be willing to share your Express file with me for investigation? Please let me know and I will send you a DM for file-sharing.

Thanks

Abhi G

A

AdamWuala

Participant

Hi there!

It happens on all my projects. (i do not work local)
Tried 3 browsers. All up to date.

FF, Opera and Chrome.

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Adam Waleszyński
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Freelance Project Manager
Events | Content Creators | Marketing | ArtProduction |Video