Can't select element on projects timeline

Report · Nov 05, 2024

After you guys made these last updates to Express. I have now encounter several errors, but this is by far the worse.

I'm working on projects and I can't select elements on the projects timeline to shorten or enlarge its duration on it.
Also, if I duplicate or delete a scene, it closes the timeline every time. So, every time I duplicate a scene I have to go back to the "Edit timeline" button to work on it, this is really frustating.
And finally, the way you moved the option to work on the projects pages to them bottom, is counter productive, because we no longer have the arrows on the sides to move from one page to another.

You guys are messing this platform big time and making me waste a lot of time in my business. I need help from you guys to have this fix ASAP. Your subscription isn't cheap, so we except for you to provide a way better service than this.

Report · Nov 05, 2024

Hi @visualvandal07

Sorry to hear about your difficulties. Could you test these and see if they help at all?

- Test in a few different browsers
- Try clearing the browser cache - https://adobe.ly/3NXKDGE

- Try creating a duplicate of the video project and see if the issue persists in that version.

Thanks,

Dave

Report · Nov 06, 2024

Hey @David__B

Same issues here.

Tried different browsers (Chromium and FF based), switching off addons (which were not a problem before)
thing that helped for me was to use my old pc with win 10. But i cannot work further on that machine.

I work on MacOs.

For me problems started with last system update to Sequoia 15.1

Please help.

Report · Nov 06, 2024

Timeline keeps disappearing when in use (trying to adjust timings) - makes product unusable. Timeline disappears and doesn't adjust the timing of the animation. Only workaround found so far is logging in on another browser - although bug reappears shortly after

Report · Nov 06, 2024

I've used Chrome and Vivaldi. It runs better on Chrome and I've done all of this and it still happens.

Report · Nov 06, 2024

@AdamWuala
For me it all started with the latest update on Express

Report · Nov 06, 2024

@visualvandal07 @AdamWuala

Is this happening on a specific Express file, or more than one?

Would you be willing to share your Express file with me for investigation? Please let me know and I will send you a DM for file-sharing.

Thanks

Abhi G

Report · Nov 06, 2024

Hi

@Liam_Targett1638

Thanks for reaching out. Is it possible for you to share the screen recording of the issue? Did you recently install any application on your device or any third-party plugin/extension on your browsers? Try disabling the firewall of your device and see if that helps.

Regards,

Tarun

Report · Nov 06, 2024

I have the exact same problem since the new AE! Haven't installed anything recently or added any plug-ins. Using AE on Chrome and have done for the past 8 months

Report · Nov 07, 2024

Hi there!

It happens on all my projects. (i do not work local)
Tried 3 browsers. All up to date.

FF, Opera and Chrome.

--
Adam Waleszyński
_______________________________________________
Freelance Project Manager
Events | Content Creators | Marketing | ArtProduction |Video

Report · Nov 07, 2024

Abhi.G @ ADBE

I can tell you that this kept happening with all my files, while using Google Chrome, Vivaldi and Edge, all latest versions.

Unfortunately, right now I have stop using express and migrated my files to a different platform in the mean time.
This is causing a lot of trouble for me right now.

What is your user, so that I can share a file with you?

Report · Nov 07, 2024

@visualvandal07 I just sent you a DM with my adobe id.

Report · Nov 07, 2024

These latest updates are total crap... layers dont work. Cant see assets. The new pages interface.... its all crap. Fire someone!.... AFTER you change it back to previous interface. And yes, Ive cleared cache, refreshed app, restarted.... I'll never understand why Adobe does this... been using Adobe for 30 years.

Report · Nov 07, 2024

@Derrick_CreativeDad

Thanks for the feedback, but could you please provide more details? Screenshots will help.

- Layers don't work

Do you not see the layers widget at all? Is the button to show the layers widget disabled? Or does the following sentence ("Cant see assets") refer to the layers widget

- The new pages interface.... its all crap

Because it gets in the way? Thumbnails too small? Something else?

Thanks,

Abhi G

Report · Nov 08, 2024

The glitches when you try to move a clip.

The clip not showing on screen when added.

It closes out timeline and you have to constantly click EDIT TIMELINE.

None of this is efficient or helpful. The pages button is in a terrible spot for functionality. Put it back at the top and give us back the arrows for navigating the pages. Who approves these updates and thinks for a second - Hmmm, this is a good idea??? Give us more layers for the timeline for clips and audio. Make it so clips are visible instead of those annoying blue dots.

Report · Nov 08, 2024

Thanks for the screen recording, @Derrick_CreativeDad

The team hasn't been able to replicate the glitches you and others have reported, but is actively investigating.

I have also forwarded your feedback on the new pages UI.

More layers for the timeline is a frequent ask (https://adobeexpress.uservoice.com/forums/951181-adobe-express/suggestions/47491136-view-all-layers-...) and on the roadmap

Thanks,

Abhi G

Report · Nov 12, 2024

Hi

@veronicaö59933914

Welcome to the community! Could you please share a screen recording of the issue? Is it happening with all projects or with some specific ones?

Regards,

Tarun

Report · Nov 12, 2024

Hi @veronicaö59933914 @Liam_Targett1638

Could you please share the browser console logs and network logs?

You can share the logs with us by uploading them in a cloud storage link and then share that link with us,

Regards,

Tarun

Report · Nov 12, 2024

Hi @Tarun Saini

Thank you for your reply.
Whatever it was, everything is working perfectly and just like normal again today! So I can't give you a screen recording, but will get back to you if the problem occurs again.

To answer you question: Yes, it was the same problem on all my projects.

Regards
//Veronica

Report · Nov 12, 2024

I forgot to reply on Friday, but the new pages UI was rolled back as we work through the bug affecting the timeline.

Abhi G