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default36818366wevcta
Participant
April 18, 2024

Cannot Create Branding

  • April 18, 2024
  • 4 replies
  • 390 views
I bought Premium but still cannot create a branding. When I try to name it, an error occurs.

    4 replies

    J
    Jason23014173if27
    Participant
    April 18, 2024
    My brands vanished...
      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      April 19, 2024

      Hi 

      @Jason23014173if27

      ,

       

      We're sorry to hear about this. Please check if you're signed in with your correct Adobe ID. Can you check if you're able to see them in the mobile app? Did you try checking in another browser to see if that helps?

       

      Regards,

      Tarun

      D
      default36833663skc4wo
      Participant
      April 18, 2024
      The application will not load. Says, Unable to load Brands, try again later.
        Lyn_D
        Lyn_D
        Inspiring
        April 18, 2024

        @default36833663skc4wo, Thank you for reporting this. I haven't been able to replicate this issue on the app and the web. It may help to clear your browser cache and cookies, ensuring you have installed the latest versions using a different browser or incognito mode. Please give it a try and let me know how things are going. If this didnt resolve the issue kindly remember to include a walkthrough video of the fault. This is for us to better understand what is happening. ^Lyn

        C
        colleen.hurley
        Participant
        April 18, 2024

        Brands are not loading, and I cannot even paste a hex color anywhere! Frustrating. (Cursing removed)

          Tarun Saini
          Community Manager
          Tarun SainiCommunity Manager
          Community Manager
          April 19, 2024

          Hi 

          @colleen.hurley

          ,

           

          We're sorry to hear about this. Is it possible for you to share the screen recording of the issue? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies, and let us know how it goes.

           

          Regards,

          Tarun

          Lyn_D
          Lyn_D
          Inspiring
          April 18, 2024

          @default36818366wevcta, vielen Dank für deine Geduld.

          Bitte Aktualisiere die Adobe Express App. Das Erstellen von Brands sollte jetzt wieder funktionieren. 🙂

           

          ❤️LG

          ^Lyn 

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