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Cannot invite admins to brand folders

Community Beginner ,
Jan 22, 2024 Jan 22, 2024

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Hi there! It appears that my staff is not able to add me/my account to the brand folders that they create. They keep receiving an error message stating that "Administrators already have access. Learn More." And the learn more link does not work. How can we fix this? I've included a screenshot sent by my staff user jace@amarareps.com.
Bug Unresolved
TOPICS
Collaboration , Desktop Web

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4 Comments
New Here ,
Apr 16, 2024 Apr 16, 2024

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Having the same exact problem.  Need an answer on this one ASAP

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New Here ,
Apr 16, 2024 Apr 16, 2024

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My team is also experiencing the exact same problem. Please help, Adobe!

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Adobe Employee ,
Apr 17, 2024 Apr 17, 2024

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Hi 

@Carly31827213beso

 

@John3677799094xx

,

 

We're sorry to hear about this issue. Would you mind sharing your Adobe ID which you're using to login into the Adobe Express app?

 

Regards,

Tarun

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New Here ,
Apr 19, 2024 Apr 19, 2024

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Hi @Tarun Saini , my Adobe ID is carlysmith@cebroker.com

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