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xshon
Participant
December 2, 2024

Color Picker issue on Dell XPS - wrong colors

  • December 2, 2024
  • 2 replies
  • 234 views

Dear community, I'm having a problem while using the color picker in Adobe Express from my Dell XPS 9640 (win 11) on Google Chrome (the same on Edge): the color selected using the color picker does not correspont to the real color, see the example below.

 

Color applied on the "X" shape: #FF1900

then i take the color picker and moved on the same shape:

when i pick the color form the shape (that should be #FF1900) the color change to #E43B22 

and this issue will continue forever, the color picket is always different from the original color every time.

 

This issue is not happening from the Android mobile app or from other win 11 PC, where the colors always correspond or from the other windows PC. 

 

Do you know waht could be the cause of this issue? 

many thanks for your help

Mike

    2 replies

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    xshonAuthor
    Participant
    December 3, 2024

    I've solved the issue, I found an option on Windows 11 under settings/display/advanced* that enable/disable the automatic color management in apps. Once disabled the colors works correctly in any browser. 

    This option is not always available for all the screen (if using multiple screen) and I found that I've also to replace the default color profile of the screens with the sRGB one to completelly solve the issue.

    David__B
    Adobe Employee
    David__B
    Adobe Employee
    December 3, 2024

    Hi Mike,

    Sorry to hear about your difficulties.

    Does the same thing occur in incognito mode on that system?

    https://adobe.ly/3CP1dGr

    If not maybe the issue is related to some browser extension or plug-in.


    Best,
    Dave

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