Comments Unmapping & Images disappearing - Rogue!

In addition to this continuously happening, today images are not mapping either. I can't add assets from my brand kit. I get a arrow going around and around and around. 

you can see one image I uploaded as an "uploaded" image in the background, then when I tried to add a Brand Kit asset, it gives me this grey square of death.  😕😕  Here is also as requested a screenshot of the mapping issue. It's odd because if I close the file and reopen, SOMETIMES it will remap but sometimes not.  Then while the mapped file is open, if I add a new comment it will all the sudden show unmapped. It's maddening. When comments do "unmap" there is not a way for me to reattach them to the correct slide.  I'm losing so much time over this. 

The actual file didn't disapper, the image slides within it did. I could go back in history to retrieve them but neither she nor I deleted them. Additionally when going back then we lost other edits that had been made. A big waste of time - please help! 

Hi @healthynatalie,

Thanks for your response. Are the files missing for both you and the client? Do you happen to know the date they went missing? Would it be possible to share screenshots of the image layers that went blank?

Please share the logs with us to investigate the issue- https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Regards,

Tarun

Hi 

,

Thanks for your patience. Are you still experiencing this issue? If so, I understand how frustrating this is for both you and your client. I'll escalate this to our product team to investigate why comments are unmapping and images are disappearing. I'll get back to you once I hear anything from them.

Regards,

Tarun