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StVitusDancer
Participant
April 7, 2024

Connecting instagram/facebook

  • April 7, 2024
  • 8 replies
  • 662 views

Hello. I cannot connect adobe express beta app to my socials. Every time I try I see the following error:

 

8 replies

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Eve26719679xbp0
Participant
July 22, 2024

Thank you!! I have been going insane!!

Andy Lambert
Community Manager
Andy LambertCommunity Manager
Community Manager
May 29, 2024

Thank you for confirming!

Thanks!Andy
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StVitusDancerAuthor
Participant
May 27, 2024

Ok, I figured it out. Turns out I had to create a business Facebook page to connect to my instagram and then connect both fb page and instagram account to Meta Business Site. After doing that I was able to connect my instagram page in Adobe Express. 

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StVitusDancerAuthor
Participant
May 25, 2024

Hello. Sorry for the delay in replies. None of those solutions fixed my problem. As requested, my adobe ID is filip.habiniak@gmail.com

Andy Lambert
Community Manager
Andy LambertCommunity Manager
Community Manager
May 2, 2024

Hi @StVitusDancer , did you follow the video I shared? https://www.loom.com/share/750104936d7641bc8d66c48548d1e379?sid=92d0e3bb-21c4-42cd-bda8-f5d88dbe258c  - if you can go to desktop, ensure your socials are disconnected and ensure that there's no Adobe Express app installed on your FB page  - then follow the steps on the video. Failing that - would you mind sharing your Adobe ID and we can look into this further for you. 

Thanks!Andy
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    StVitusDancerAuthor
    Participant
    May 1, 2024

    Both desktop app and mobile app do the same thing- When I open the scheduling tab it asks me to connect my socials, since I have none connected. Then when I click "connect" either facebook or instagram a window that says "we're redirecting you to Facebook". Then after a few seconds it shows that error. I've tried doing it both on desktop and mobile app, also with different wi-fi's or cellular data but nothing works. I've also checked just now that connecting TikTok works without problems.

      Andy Lambert
      Community Manager
      Andy LambertCommunity Manager
      Community Manager
      April 16, 2024

      Hey @StVitusDancer , would you mind following the instructions in this video and seeing if this helps you out? 

      https://www.loom.com/share/750104936d7641bc8d66c48548d1e379?sid=92d0e3bb-21c4-42cd-bda8-f5d88dbe258c 

      Thanks!Andy
        Tarun Saini
        Community Manager
        Tarun SainiCommunity Manager
        Community Manager
        April 12, 2024

        Hi 

        @StVitusDancer

        ,

         

        We're sorry to hear about this. Could you please let us know when exactly you get this error? When you try to schedule, do you see the scene to start connecting on your device? Try using another internet connection to see if that helps. Try restarting the device as well.

         

        Regards,

        Tarun

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