Connection gets interrupted frequently

[msramcn]

While using adobe express, the connection resets by default and asks to refresh or go back to home screen. It happens frequently.

[Tarun Saini]

Hi 

@msramcn

,

Welcome to the community! We're sorry to hear about this. Could you please let us know which version of the operating system you're using?

Please try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference. Also, try clearing the browser's cache and cookies, and let us know if that helps.

For more info on how to clear cache and cookies, check this link- https://adobe.ly/4gbyCd6

Regards,

Tarun

[David__B]

Hi @msramcn 

@Tarun Saini has some good general suggestions. I also wondered about:

- What browser and version are you using?
- Does the same thing occur in incognito mode? https://support.google.com/chrome/answer/95464
- Did this just start recently? Has it been working in the past?
- Does working with all other windows/tabs except Adobe Express closed make any difference?
- Are you using a high-speed internet connection?

Thanks,
Dave