Consistent Issues for Past 2 Days With Uploading Media to Posts

[Jennifer33605755onq5]

I have been receiving the error shown in the screen shot below for the last two days every time I attempt to upload media to a post in the Adobe Express Scheduler.

It is taking 7-10 attempts before the media will upload successfully. I have closed/reopened the website, cleared cookies, rebooted - none of these steps has any effect on the issue.

The issue is also occuring on my iPhone Adobe Express app.

I have never encountered this issue before. This is having a negative impact on my posting schedule and becoming very time consuming. 

Is something broken? Please advise and resolve. 

[LBAdams3000]

Yep. Having the same issue. After an hour online with a tech, they still weren't able to correct the problem. Glad to know it's not a "me" problem.

[kellys5645544]

Apparently engineers are working to fix and will let us know when the feature is working 👍🏻

[David__B]

Our developers are aware of the issue. They are working on a fix. Please try refreshing the Adobe Express page and try again and see if that helps.

Thanks,
Dave

[Celestial_Eagle5E46]

My issue is the scheduler isn't saving the link after I add it to my pin. It shows it saved but once I exit and return, the link is gone. I've done rinse and repeat several times and the link is always gone but the image is there. I've tried Chrome, Firefox, and iphone app and the result is the same.

[precise_genius1297]

I'm having this exact same problem. Every time I try to upload this message comes. Very frusterating since this software is usually so fast.

[David__B]

Hi @Celestial_Eagle5E46 

Would it be possible to share some screenshots of the issue for reference?

Thanks,
Dave

[Nathan24093999zfn5]

 

[Stephanie3005324682qn]

I'm having the same problem. This is terrible. Will this be fixed soon?

[rb54839397]

Same here, and I thought it was my computer that is causing this. My problem only started three days ago as far as I can tell but it is really affecting me now. No need to post yet another screenshot as it is literally the same as everybody else's. But on a side note - I tried posting the same video directly onto Fb and there it only loads as a black screen - sound works fine but no video... funny as this happened at the same time... so right now it seems I can't post any videos... 

[Tarun Saini]

Hi 

@rb54839397

We're sorry to hear about this. I'd like to inform you that we've shared this information with our product team. Once we have an update we will let you know.

Regards,

Tarun

[Andy Lambert]

I'm so sorry about this - I'm not able to replicate this issue. Are you seeing them when creating from the calendar or from the editor and is it all types of posts (video/image) that are failing? 

Also as a fail-safe, are you able to clear your browser cache and see if this resolves the issue? 

[Tarun Saini]

Hi @rb54839397,

Could you please also, confirm if you're getting any error 413 while using the Adobe Content Scheduler?

Regards,

Tarun

[Tarun Saini]

Hi all,

Can you please confirm if anyone from you still experiencing this issue? 

Regards,

Tarun

[peggyg27148129]

This was fixed after about 2 days after I posted this. Thanks! Enjoying
the software!!! 🙂



*Peggy Glassman*
{Mod Note- Personal information has been removed by the Moderator}
*Click: Portfolio <>*

[dgphotovideo]

Issue has been resolved, thank you.

[SC-Agency]

It is not fixed. Happening for me and my associate. Help agent yesterday said developers are aware. Scheduler you can't upload creations from Express is useless.

[Tarun Saini]

Hi 

@SC-Agency

,

We're sorry to hear about this. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? If possible, can you share the screen recording of the issue?  Also, can you share your Adobe ID with us?

Regards,

Tarun

[jerryw48492253]

Here is a screenshot of what I see in the BRAVE browser. It looks the same as the error I am getting in Google Chrome. 

This particular item was based on an Adobe template. But I am also having issues with media created from scratch. I have restarted my Mac, tried a different browser, closed and reopened the tabs for new.express.

Here is the current problematic item:

https://new.express.adobe.com/id/urn:aaid:sc:US:661d8749-6c05-4d60-81f0-da2f3a294838?category=templa...

My subscription account is under jerry@khaosdigital.com

This is the third time this has happened in the last 4 months.

[Tarun Saini]

Hi @jerryw48492253,

Thanks for your response. We're sorry for the delay. Could you please let us know if this is happening with images or videos while posting? Can you share the edit access with us via private message?

If possible, do you mind sharing the screen recording of the issue?

Regards,

Tarun

[Dan35343551qmci]

This happening to me too.  I am using Adobe Express within FeedHive.  I've rebooted my computer and tried repeatedly, but it is not allowing me to add any images to a blank canvas.  Please help!

[Jennifer32323596sxcr]

Same issue. This has happened on and off for weeks. I've added extra time to an already long process. Please help.

[gailv29297809]

A design, created in Adobe Express, will not load to be able to be scheduled in social media. I continually get an error: Sorry, something went wrong during the file upload. Please try again in few minutes.

Screenshot attached.

[Tarun Saini]

Hi @gailv29297809 @Jennifer32323596sxcr @Dan35343551qmci,

Could you please let us know if this is happening with images or videos while posting? Is it a specific platform? Is it consistent? Can you share the edit access of your project with us via private message?

Regards.

Tarun

[Jennifer32323596sxcr]

It is usually video and Instagram stories. I already downloaded and shared
the last one via my phone. I tried it again and it seems to be working
alright now. I can let you know when I have a problem again.